Production Planning Coach, Operations

Woodgrain; Newington (CT); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Long-term disability

Paid holidays

Paid time off

Job summary

Woodgrain is seeking a production planning and customer service professional in Connecticut. The role involves daily production/load plan execution, SAP issue resolution, COGI management, and cross-functional coordination with Procurement, Operations, and Transportation.

Required is a Bachelor’s degree or 5+ years of relevant experience; SAP knowledge is a plus, Lean/Six Sigma certification is beneficial. Strong communication and analytical skills are essential.

Qualifications

• Bachelor’s degree or 5+ years of relevant experience.
• SAP experience is a plus.
• Lean/Six Sigma certification a plus.

Responsibilities

• Leveling process, backorder review, managing COGI, inventory, ins/outs, bin, BOM, cycle-count management.
• Direct master data corrections, exceptions research/resolution, order entry, call center, warranty requests, escalation, Vendor Portal, quoting, employee sales, and SAP testing.

Skills

Communication

Analytical thinking

Problem solving

Leadership

Education

Bachelor’s degree or 5+ years of relevant experience

Tools

SAP

Job description

Looking for stability? Join Woodgrain! We’re growing fast and offering lifetime careers in a supportive work environment.

About Woodgrain

Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.

The production planning role is daily production/load plan execution, research/resolution of SAP issues, COGI management, and storage bin/type management. This role works cross-functionally with Procurement, Operations, and Transportation to ensure alignment and execution. This position requires in-depth knowledge of the door shop business processes and SAP from end to end. Requires in-depth functional knowledge of sales, finance, master data, variant configuration, materials management, and transportation. The customer service role involves the daily management of various tasks, including order entry, handling incoming calls, processing warranty claims, scheduling UTS appointments, monitoring the email inbox, resolving escalated complaints, managing Lowe’s Vendor Portal claims, preparing quotes, processing employee sales, and testing new selling programs.

KEY MEASURES

Quantifiable metric of

stated goals, objectives NA

JOB EXPECTATIONS

Main Responsibilities

Essential Tasks

Leveling process, backorder review, managing COGI, inventory, ins/outs, bin, BOM, cycle-count management. Direct master data corrections, exceptions research/resolution, order entry, call center, warranty requests, escalation, Vendor Portal, quoting, employee sales, and SAP testing.

JOB SPECIFICATIONS

Education and Experience

Bachelor’s degree or 5+ years of relevant experience, SAP experience a plus, Lean/Six Sigma certification a plus.

Skills And Abilities

Excellent communication and computer skills. Ability to analyze, deductive reasoning, and problem-solving skills. Effectively leads through ambiguity, providing clarity and direction. Resilient, adaptable, and steady in a fast-paced environment. Ability to form partnerships and lead groups positively. Ability to troubleshoot and resolve complex issues. Exemplifies servant leadership.

WORK ENVIRONMENT

Physical Requirements

Equipment & Machinery Ability to sit, stand, walk, and hear, with or without reasonable accommodation. Able to use hands and fingers for typing, operating a computer keyboard, and handling standard office equipment. Must be able to lift 75 pounds at times. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, and depth perception. The noise level in the work environment is low to moderate. Occasional travel may be required

Salary: $55,133.00-$73,511.00

Summary Of Company Benefits

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) with a Company Match
• Group Term Life Insurance and AD&D
• Employer Paid Long-Term & Short-Term Disability
• Voluntary Supplemental Hospital and Accident Plans
• Employee Assistance Program
• 8 Company Paid Holidays & 1 Floating Holiday
• Paid Time Off (PTO)

Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.