Coach, Operations

Woodgrain; Newington (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Woodgrain is seeking a Coach, Operations to oversee the development, implementation, and maintenance of the Quality Management System (QMS) in a fast-growing manufacturing environment. You will ensure ISO 9001:2015 compliance, establish quality objectives, and lead audits and corrective actions across departments to drive continuous improvement.

The role emphasizes data-driven decision making, strong communication, and coaching of team members to uphold quality standards while supporting

Qualifications

• Strong knowledge of quality systems and ISO 9001:2015 requirements.
• Experience developing, auditing, and maintaining documented quality systems.
• Strong analytical, problem-solving, and root cause analysis skills.
• Effective communication, leadership, coaching, and team development skills.
• Ability to interpret data and communicate performance metrics.
• Proficient in Microsoft Office applications and quality reporting tools.
• Ability to collaborate effectively across departments and influence positive change.

Responsibilities

• Oversee the development, implementation, and maintenance of the Quality Management System (QMS).
• Ensure compliance with ISO 9001:2015 requirements and applicable regulatory, customer, and company standards.
• Establish, monitor, and communicate quality objectives throughout the organization.
• Coordinate and facilitate internal audits and management reviews.
• Lead corrective action and preventive action activities.
• Facilitate continuous improvement initiatives focused on reducing waste, variation, and defects.
• Control and verify the proper receiving, inspection, and documentation of CSOS products.
• Monitor quality performance metrics and communicate results to leadership and production teams.

Skills

Quality systems knowledge

Problem-solving

Leadership

Data interpretation

Tools

Microsoft Office

Quality reporting tools

Job description

Career Opportunities: Coach, Operations (5671)

Looking for stability? Join Woodgrain!We’re growing fast and offeringlifetime careersin a supportive work environment.

About Woodgrain:

Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.

Purpose

• Oversee the development, implementation, and maintenance of the Quality Management System (QMS).
• Ensure compliance with ISO 9001:2015 requirements and applicable regulatory, customer, and company standards.
• Establish, monitor, and communicate quality objectives throughout the organization.
• Coordinate and facilitate internal audits and management reviews.
• Lead corrective action and preventive action activities.
• Facilitate continuous improvement initiatives focused on reducing waste, variation, and defects.
• Control and verify the proper receiving, inspection, and documentation of CSOS products.
• Monitor quality performance metrics and communicate results to leadership and production teams.
• Report Scrap and Cycle Count performance daily.
• Develop and present biweekly Pareto analyses of departmental defects.
• Track and report Painter Performance and CSOS Performance metrics.
• Conduct root cause analysis and facilitate implementation of corrective actions.
• Maintain quality procedures, work instructions, records, and supporting documentation.
• Coach team members and leaders on quality standards, problem-solving methods, and best practices.
• Support customer, third-party, and certification audits as required.
• Partner with operations teams to improve process consistency, efficiency, and customer satisfaction.
• Approve quality policies, procedures, forms, and changes to the Quality Management System.
• Initiate and oversee corrective and preventive action activities.
• Enforce compliance with quality standards, procedures, and customer requirements.
• Recommend and prioritize quality-related improvement projects.
• Allocate resources related to auditing, corrective actions, and quality improvement efforts.
• Escalate significant quality concerns and risks to senior leadership when necessary.
• Place product on hold or stop production processes when quality standards, specifications, or compliance requirements are not met.
• Strong knowledge of quality systems and ISO 9001:2015 requirements.
• Experience developing, auditing, and maintaining documented quality systems.
• Strong analytical, problem-solving, and root cause analysis skills.
• Effective communication, leadership, coaching, and team development skills.
• Ability to interpret data and communicate performance metrics.
• Proficient in Microsoft Office applications and quality reporting tools.
• Ability to collaborate effectively across departments and influence positive change.

Summary of Company Benefits:

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) with a Company Match
• Group Term Life Insurance and AD&D
• Employer Paid Long-Term & Short-Term Disability
• Voluntary Supplemental Hospital and Accident Plans
• Employee Assistance Program
• 8 Company Paid Holidays & 1 Floating Holiday
• Paid Time Off (PTO)

Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.