Production Planner

Quality Air Heating & Cooling, Inc.; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Quality Air Heating & Cooling, Inc. is seeking a Production Planner & Scheduler in Grand Rapids to coordinate workflow, manage shop capacity, and ensure on-time project completion. You will interface with Sales, Project Managers, Purchasing, Manufacturing, Warehouse, and Field Operations to keep customers informed.

The role emphasizes maintaining production schedules, tracking progress, and driving improvements in efficiency while balancing priorities and resources to maximize shop performance.

Qualifications

• Education: Associate degree in Business, Manufacturing, Supply Chain, or equivalent experience preferred.
• Experience: 3–5 years in manufacturing, production planning, project coordination, or scheduling.
• Experience with ERP/MRP systems preferred.

Responsibilities

• Develop and maintain daily and weekly production schedules, balancing workloads across resources.
• Review shop orders, prioritize work, and adjust schedules as priorities change.
• Coordinate with Purchasing and Materials to verify availability and shorten lead times.
• Provide status updates to customers and internal teams, escalating risks as needed.
• Process production transactions in ERP and coordinate shipping or pickup of completed jobs.
• Support continuous improvement of production flow and KPI reporting.

Skills

Organizational skills

Communication

Attention to detail

Multitasking

Excel proficiency

ERP experience

Problem solving

Customer service mindset

Education

Associate degree in Business, Manufacturing, Supply Chain, or equivalent experience

Tools

ERP software

Job description

Position Summary

The Production Planner & Scheduler is responsible for coordinating the flow of work through the manufacturing operation. This role serves as the central point of communication between Sales, Project Managers, Purchasing, Manufacturing, Warehouse, and Field Operations to ensure projects are planned, materials are available, production is scheduled efficiently, and customers receive accurate updates. The Production Planner & Scheduler manages priorities, balances shop capacity, monitors job progress, and helps ensure projects are completed on time while maximizing shop efficiency.

Essential Responsibilities

Production Planning

• Review incoming shop work orders for completeness.
• Prioritize work based on customer commitments and shop capacity.
• Develop and maintain the daily and weekly production schedule.
• Balance workloads across fabrication resources.
• Adjust schedules as priorities change.
• Coordinate expedited work when necessary.

Order Management

• Receive and process fabrication requests.
• Ensure drawings, specifications, and work instructions are complete before release.
• Track all jobs from release through completion.
• Monitor job progress and identify schedule risks early.
• Maintain accurate production status information.

Materials Coordination

• Verify material availability prior to production.
• Coordinate with Purchasing regarding shortages and delivery dates.
• Communicate material constraints affecting production.
• Process inventory transactions and material movements.

Customer & Internal Communication

• Provide order status updates to: Project Managers Service Team Construction Team Sales Customers (when appropriate).
• Communicate schedule changes promptly.
• Coordinate delivery dates with internal customers.
• Escalate issues impacting customer commitments.

Production Support

• Process production transactions within ERP software.
• Assist with equipment and material transactions.
• Coordinate completed jobs for shipping or pickup.
• Maintain production records and documentation.

Continuous Improvement

• Recommend improvements to production flow.
• Assist with KPI reporting.
• Help improve schedule accuracy.
• Support implementation of manufacturing processes and systems.
• Participate in planning meetings.

Qualifications

• Education: Associate degree in Business, Manufacturing, Supply Chain, or equivalent experience preferred.
• Experience: 3–5 years in manufacturing, production planning, project coordination, or scheduling.
• Experience with ERP/MRP systems preferred.
• Experience in HVAC, sheet metal, fabrication, construction, or industrial manufacturing preferred.
• Skills: Excellent organizational skills, Strong communication abilities, High attention to detail, Ability to manage multiple priorities, Intermediate to advanced Microsoft Excel skills, ERP software experience, Strong problem-solving ability, Customer service mindset.

Key Performance Indicators (KPIs)

• On-Time Delivery %
• Schedule Adherence
• Production Schedule Accuracy
• Past Due Orders
• Material Shortage Incidents
• Customer Response Time
• Shop Capacity Utilization
• Order Processing Time Reporting

Reporting Relationship

• Reports to: Director of Manufacturing & Logistics

Works Closely With

• Shop Supervisors
• Purchasing
• Sales
• Project Managers
• Service
• Construction
• Warehouse

Physical Requirements

• Office and manufacturing environment
• Frequent walking throughout manufacturing facility
• Ability to lift up to 25 lbs occasionally
• Ability to sit and work at a computer for extended periods

Company Culture

Welcome to Quality Air, where excellence in HVAC services meets innovation, precision, and dedication. As a premier HVAC mechanical contractor, we are here to serve your every need, from designing and building to maintaining and renovating HVAC systems. At Quality Air, we don’t just provide heating, ventilation, and air conditioning solutions; we deliver comfort, quality, and peace of mind.