Production Planner

Computacenter AG & Co. oHG; Buffalo (IL); On-site; USD 30,000 - 42,000; Full time

Job summary

Computacenter is seeking a Production Planner for its US Integration Center. You will own the Production Schedule, translate demand into executable plans, and drive end-to-end execution across planning, order fulfillment, and customer delivery.

You will collaborate with program management, supply chain, warehouse operations, and customer-facing teams, ensuring data accuracy and timely updates in systems like ServiceNow, SAP, and Salesforce.

Qualifications

• Strong analytical skills with a proactive, solution-oriented approach.
• Ability to manage timelines, priorities, and multiple workflows.
• Excellent verbal and written communication skills.
• Works effectively across teams and stakeholders.
• End-to-end understanding of planning, order fulfillment, and logistics.

Responsibilities

• Own and maintain the Production Schedule, ensuring accurate, real-time tracking of status, milestones, and risks.
• Build and manage project timelines, support intake, kickoff, and execution of new orders and programs.
• Execute and troubleshoot activities, including managing outbound deliveries, resolving order issues, and handling returns.
• Lead Change Request (CR) lifecycle: tracking, prioritization, approvals, and execution with cross-functional teams.
• Manage RMA processes, including vendor coordination, status tracking, and stakeholder communication.
• The controlled onboarding of new Projects and Services into the Integration Center.
• Monitor daily operations, communicate blockers, and drive resolution across teams.
• Serve as a primary point of contact for internal customers, providing updates, documentation, and configuration follow-ups.
• Track shipments, logistics activity, and operational metrics; ensure documentation accuracy and approvals.
• Maintain operational trackers and ticketing systems (e.g., ServiceNow) for visibility and accountability.

Skills

Analytical skills

Timeline management

Cross-functional collaboration

Communication (verbal & written)

Independent work

Tools

SAP

Salesforce

Job description

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Production Planner

About the role

As the Production Planner you will be a part of the Computacenter Integration Center (IC) team. You will drive end-to-end execution across planning, order fulfillment, systems operations, and customer delivery. This role sits at the center of cross-functional activity, ensuring alignment between program management, supply chain, warehouse operations, and customer-facing teams. You will own the integrity of the Production Schedules, translate demand into executable plans, and ensure orders move efficiently from intake through shipment and completion.

Success in this role requires a balance of strategic oversight and hands-on execution. You will proactively identify risks, blockers, and operational issues, particularly within SAP and order management workflows, while maintaining clear, consistent communication with stakeholders. As a key point of contact for both internal teams and external customers, you will drive accountability, manage expectations, and ensure a high-quality delivery experience.

This is a fast-paced, detail-oriented role ideal for someone who thrives in complex environments, enjoys problem solving, and can seamlessly navigate between systems, processes, and people to deliver results.

This position is an office-based position; Production Planners are assigned space at their Integration Center.

Note: Computacenter United States Inc Production Planners are permitted access to the office, warehouse and Center (IC) space via an assigned keycard.

Compensation

$26 USD/hour

What you’ll be doing

• Own and maintain the Production Schedule, ensuring accurate, real-time tracking of status, milestones, and risks
• Build and manage project timelines, support intake, kickoff, and execution of new orders and programs
• Execute and troubleshoot activities, including managing outbound deliveries, resolving order issues, and handling returns
• Lead Change Request (CR) lifecycle: tracking, prioritization, approvals, and execution with cross-functional teams
• Manage RMA processes, including vendor coordination, status tracking, and stakeholder communication
• The controlled onboarding of new Projects and Services into the Integration Center
• Monitor daily operations, communicate blockers, and drive resolution across teams
• Serve as a primary point of contact for internal customers, providing updates, documentation, and configuration follow-ups
• Track shipments, logistics activity, and operational metrics; ensure documentation accuracy and approvals
• Maintain operational trackers and ticketing systems (e.g., ServiceNow) for visibility and accountability

What you have

• Own and maintain the Production Schedule, ensuring accurate, real-time tracking of status, milestones, and risks
• Build and manage project timelines, support intake, kickoff, and execution of new orders and programs
• Execute and troubleshoot activities, including managing outbound deliveries, resolving order issues, and handling returns
• Lead Change Request (CR) lifecycle: tracking, prioritization, approvals, and execution with cross-functional teams
• Manage RMA processes, including vendor coordination, status tracking, and stakeholder communication
• The controlled onboarding of new Projects and Services into the Integration Center
• Monitor daily operations, communicate blockers, and drive resolution across teams
• Serve as a primary point of contact for internal customers, providing updates, documentation, and configuration follow-ups
• Track shipments, logistics activity, and operational metrics; ensure documentation accuracy and approvals
• Maintain operational trackers and ticketing systems (e.g., ServiceNow) for visibility and accountability
• End-to-end understanding of planning, order fulfillment, and logistics
• Experience with order management, returns, and troubleshooting
• Ability to manage timelines, priorities, and multiple workflows
• Strong analytical skills with a proactive, solution-oriented approach
• Works effectively across teams and stakeholders
• Clear, concise updates to internal teams and customers
• Ensures accuracy in data, schedules, and system updates
• Excellent verbal and written communication skills
• Able to work independently, as well as with peers
• Strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, SAP, Salesforce)

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us