Production Manager - Sign Manufacturing

FASTSIGNS #13402; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Dental insurance

Job summary

FASTSIGNS of Northeast San Antonio is seeking a hands-on Production Manager to lead our small shop team. You will report to ownership, direct staff, and coordinate with Sales and Design to ensure on-time, high-quality results.

The ideal candidate has strong process management skills, enforces shop rules, and makes tough personnel decisions to raise performance and standards. A practical, hands-on leader will thrive here.

Qualifications

• 3–5+ years supervising teams in custom manufacturing, print, signage, or a job-shop environment.
• Proven track record executing performance improvement plans, discipline, and terminations.
• Strong ability to enforce SOPs and hold teams accountable to quality standards.
• Solid understanding of digital print and manufacturing workflows to optimize throughput.

Responsibilities

• Hold full authority over reviews, corrective actions, write-ups, and hiring/firing decisions.
• Ensure strict compliance with punctuality, professional conduct, and mobile phone usage policies.
• Direct staff toward equipment maintenance, prep work, and shop cleanup during job gaps.
• Address poor habits immediately to foster a respectful, high-performance culture.

Skills

Team supervision

Process management

Leadership

Printing equipment knowledge

Communication

Tools

Printing equipment

Signage production workflows

Job description

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Dental insurance

TOP LEVEL

We’re a busy FASTSIGNS center looking for a hands-on Production Manager to lead our small shop team and report directly to ownership. Our technicians are experienced but need direction. This role exists to raise the standard: install structure, enforce accountability, and deliver consistent on-time, quality results. You’ll coordinate closely with our Sales and Design teams, but your job is the shop.”

The ideal candidate does not need to be a deep technical specialist, but must possess strong process management skills, high standards for workplace conduct, and the confidence to lead diverse teams, maintain clear shop rules, and make tough personnel decisions when necessary.

THE DETAILS

1. Shop Floor Authority & Team Discipline

• Performance Management: Hold full authority over reviews, corrective actions, write-ups, and hiring/firing decisions.
• Enforce Shop Rules: Ensure strict compliance with punctuality, professional conduct, and mobile phone usage policies.
• Downtime Minimization: Direct staff toward equipment maintenance, prep work, and shop cleanup during job gaps.
• Culture & Accountability: Address poor habits immediately to foster a respectful, high-performance culture.

2. Exclusive Sales Firewall & Workflow Control

• Single Point of Contact: Act as the sole operational link between Sales, management, and shop technicians.
• Schedule Control: Manage job scheduling, capacity planning, and lead times to insulate production staff from interruptions.
• Communication Flow: Deliver clear, structured job status updates to Sales to maintain alignment.

3. Process Enforcement & Tech Optimization

• SOP & QC Enforcement: Enforce pre-trip checklists, staging protocols, and QC checks to prevent defective or incomplete shipments.
• Workflow Optimization: Oversee production workflows, resolve bottlenecks, and keep technical staff targeted on output goals.
• Field Operations: Monitor off-site delivery and installation timelines to eliminate delays.

4. Material & Equipment Oversight

• Inventory Control: Enforce material usage logs to minimize waste, scrap, and stockouts.
• Maintenance Schedules: Ensure routine preventive maintenance is systematically performed on shop equipment.

Key Qualifications

• Experience: 3–5+ years supervising teams in custom manufacturing, print, signage, or a job-shop environment.
• Leadership Authority: Proven track record executing performance improvement plans, discipline, and terminations.
• Process Mindset: Strong ability to enforce SOPs and hold teams accountable to quality standards.
• Technical Literacy: Solid understanding of digital print and manufacturing workflows to optimize throughput.

Critical Performance Metrics (KPIs)

• On-Time Delivery Rate: Maintain 98%+ on-time completion across all production orders.
• QC Error Rate: Minimize re-prints, missing installation items, and job returns.
• Labor Efficiency: Reduce unallocated downtime and ensure routine equipment maintenance execution.
• Sales Satisfaction: Maintain clear, timely communication and reliable schedule adherence between Sales, Design, and Production.