Production Manager, Print

Genentech; Los Angeles (CA); Remote; USD 113,000 - 211,000; Full time

Job summary

A leading company in healthcare is seeking a Production Manager, Print to oversee the production and distribution of marketing materials. This role focuses on optimizing inventory management and ensuring compliance while driving impactful patient experiences. The ideal candidate will have strong project management skills and experience in campaign operations, with a passion for redefining healthcare experiences.

Qualifications

• At least 3 years in campaign operations or marketing production.
• Experience managing end-to-end omnichannel campaigns.

Responsibilities

• Oversee production, warehousing, and distribution of marketing materials.
• Drive operational delivery and manage vendor teams.

Skills

Project Management

Communication

Collaboration

Education

Bachelor’s degree in marketing

Bachelor’s degree in business

Bachelor’s degree in communications

Tools

CRM

Marketing Automation

Campaign Automation

Job description

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Why Genentech

We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity, and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.

The Position

Production Manager, Print

Who We Are

Digital Experience is shaping the future of how Genentech connects with our patients and customers by harnessing the power of digital innovation and human-centered design. As healthcare evolves, we are bold in our approach – leveraging cutting edge AI, advanced digital engagement, end-to-end content management, and omnichannel technologies and operations to create seamless, personalized, and meaningful experiences for our patients and customers. This is your opportunity to lead transformative change, integrating advanced technology with strategic vision to drive impact at scale. If you are passionate about redefining healthcare experiences and building something extraordinary, we want you on this journey. Let’s redefine what’s possible together!

This team, in collaboration with key partners, builds solutions to serve Marketing, Customer Engagement, Medical Affairs, Public Affairs & Access (“CMG”), and other patient- and customer-facing teams across CMG to shape and drive a seamless, consistent, meaningful, and compliant experience for patients and customers across our interactions. The team is specifically accountable for:

• Defining omnichannel solutions, shaping engagement strategies, designing, operationalizing, and producing seamless, consistent & meaningful patient and customer experiences.
• Accelerating, connecting, and enabling the development of digital solutions that enhance the patient and customer experience across CMG.
• Advancing the mission of seamless, consistent & meaningful patient and customer experiences that maximize patient impact while keeping compliance at the forefront.

Job Summary

The Production Manager, Print will oversee the end-to-end production, warehousing, and distribution of printed marketing materials, ensuring timely and cost-effective delivery. This role is critical in maintaining the efficiency of print production processes, optimizing inventory management, and ensuring vendor compliance.

Key Responsibilities

• Drive Print operational delivery, managing vendor teams for seamless execution.
• Operationalize, produce, and optimize products/channels aligned with campaign plans from stakeholders to create impactful patient, customer, and payer experiences.
• Ensure on-time business delivery through effective project management and cross-functional coordination.
• Maintain high-quality, timely, and satisfying patient and customer experiences.
• Implement campaign/above-campaign optimization decisions to enhance reach and effectiveness.
• Maintain documentation on production processes, best practices, and calendars.
• Provide input for product planning and optimization to improve performance and efficiency.
• Identify opportunities to improve processes and performance.
• Support pilots to test and refine new initiatives for product/channel stewardship and deployment.
• Act as a subject matter expert and point-of-contact for internal staff, management, and external vendors involved in print distribution.
• Manage warehouse distribution processes for efficiency and compliance.
• Collaborate with logistics vendors to optimize print material delivery.
• Develop inventory management strategies, including the destruction of expired materials.
• Ensure compliance with all applicable laws, regulations, and policies.

Who You Are

Minimum Candidate Qualifications & Experience

• Bachelor’s degree in marketing, business, communications, or related field, or equivalent experience.
• At least 3 years in campaign operations, marketing production, or omnichannel execution, with proven results.
• Experience managing end-to-end omnichannel or multichannel campaigns, integrating digital and offline channels.
• Strong project management skills for operational delivery and resource efficiency.
• Excellent communication and collaboration skills for cross-functional alignment.

Additional Desired Qualifications & Experience

• Experience in healthcare, pharmaceutical, or regulated industries.
• Experience activating above-campaign initiatives and leading optimization pilots.
• Experience managing automated production and publishing workflows.
• Familiarity with omnichannel tools like workflow systems, campaign automation, CRM.
• Proven vendor management and compliance experience.
• Proficiency with marketing automation and analytics tools.
• Understanding of compliance/regulatory frameworks in campaigns.
• Experience with print production, warehousing, and logistics for large campaigns.
• Knowledge of inventory control, supply chain logistics, and vendor management.

Location

• This role is based in South San Francisco, CA, with a remote option for US candidates outside the Bay Area. Relocation assistance is not available.

Salary & Benefits

The expected salary range for South San Francisco, CA is $113,400 - $210,600, based on experience and other factors. A discretionary annual bonus may be available. Benefits details are provided via the link below.

Additional Information

Genentech is an equal opportunity employer. We prohibit discrimination based on protected statuses and comply with all applicable laws. For accommodations, contact us via the provided form.