Production Manager

New City Microcreamery; Shirley (MA); On-site; USD 75,000 - 80,000; Full time

Job summary

New City Microcreamery in Shirley, MA is seeking a Production Manager to orchestrate daily ice cream production with clarity and hands-on leadership. You will translate inventory data into a concrete plan, coordinate scheduling, and ensure timely shipments to shops and distributors.

The role emphasizes organized operations, reliability, and the ability to adapt during peak seasons. Experience with Restaurant365 or similar systems is a plus; training is provided for the right candidate.

Qualifications

• Excellent planning skills in a fast-moving environment.
• Lead with clear expectations and respect for the team.
• Comfort with inventory, purchasing, shipping, and basic admin systems.
• Hands-on mindset to learn the full ice cream production process.

Responsibilities

• Create daily production plan from inventory, par levels, orders, and demand.
• Maintain finished goods levels for shops and distributors.
• Order ingredients, packaging, and supplies to keep production moving.
• Lead the floor, set expectations, and drive accountability.
• Manage receiving and outbound orders for accuracy.
• Monitor attendance and performance with leadership support when needed.
• Support all production stages from base making to sanitation.
• Keep records in Restaurant365 or similar system.
• Identify shortages or delays and communicate early to prevent disruptions.

Skills

Planning

Leadership

Inventory management

Communication

Attention to detail

Tools

Restaurant365

Job description

Production Manager

New City Microcreamery

Shirley, Massachusetts | Current winter hours: Monday-Friday, 6:00 AM-3:00 PM | $75,000-80,000

Come make great ice cream with us

New City Microcreamery is looking for a Production Manager to help turn a busy production day into a clear plan and smooth execution. If youre organized, hands-on, and motivated by getting great product out the door on time, this role is for you.

Youll keep our Shirley production facility running-from inventory and ingredient purchasing to the daily production schedule and completed shipments. The goal is simple: ensure we have the right pints and tubs at the right par levels so our scoop shops and distributor partners get what they need, when they need it.

What youll own

• Build the daily production plan using inventory levels, par levels, open orders, and demand.

• Maintain finished goods levels so shops and distributors are stocked and ready.

• Order ingredients, packaging, and supplies to keep production moving without delays.

• Lead the production floor by setting expectations, keeping the team focused, and driving accountability.

• Manage receiving and outbound order preparation to ensure accuracy for shops and distribution partners.

• Handle attendance and performance concerns directly and fairly, with leadership support when needed.

• Learn and support all parts of production—from base making and ice cream spinning to prep, packing, and sanitation.

• Keep purchasing, inventory, production, and shipping records accurate in Restaurant365 or a similar system.

• Identify shortages, delays, or process issues early and communicate clearly to prevent disruptions.

What you bring

• Strong planning skills and reliability in a fast-moving environment.

• Lead with clear expectations, follow-through, and respect for the people doing the work.

• Comfort working with inventory, purchasing, shipping, receiving, and basic administrative systems.

• Hands-on mindset and willingness to learn the full ice cream production process.

• Calm, clear communication and attention to detail.

• Flexibility during peak season, with a willingness to step up as needs change.

Experience thats a plus (wele train the right person)

Were happy to train. Helpful qualifications include:

• PCQI certification.

• ServSafe or other food-safety certification.

• Food manufacturing, GMP, HACCP, or sanitation experience.

• Experience with large-batch or similar manufacturing equipment.

• Restaurant365, inventory planning, shipping and receiving, or order-fulfillment experience.

What success looks like

The plan is clear. The team knows what to do. Ingredients and packaging are ready. Orders go out complete and on time. You know the operation well enough to jump in and help when the day gets busy.

The details

• Location: Shirley, Massachusetts

• Schedule: Winter hours are Monday-Friday, 6:00 AM-3:00 PM. From May through August, hours may shift based on deliverables and production needs. Flexibility during peak season is important.

• Pay: $75,000-80,000 per year, depending on experience