Production Manager

GOODWILL INDUSTRIES OF SOUTHERN NEVADA INC; Henderson (NV); On-site; USD 39,000 - 48,000; Full time

Job summary

GOODWILL INDUSTRIES OF SOUTHERN NEVADA INC in Henderson, NV is seeking a Production Manager to lead daily production goals, supervise retail production staff, and act as the primary key holder when the Store Manager is away.

You will oversee quality checks, coordinate with Central Warehouse, train staff on the Production Manual Guidelines and pricing, and ensure safe, courteous customer service while maintaining store areas.

Qualifications

• Proven reliability in meeting attendance expectations.
• Must be able to operate and obtain certification for the use of the stacker.
• Must be able to continuously perform repetitive work, at a set pace.
• Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel.
• Must possess strong interpersonal skills with excellent communication skills.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.
• Minimum of 3 years retail production supervisory experience preferred.

Responsibilities

• Achieves daily, weekly, and monthly production goals for the store, reaching out to senior management when short on donations.
• Ensures every rack/cart of processed goods receives a quality, quantity review.
• Performs a salvage audit daily to ensure the quality of the donated goods on the sales floor and that quality donations are not in salvage.
• Communicates with the store management team the Central Warehouse needs to ensure production and sales goals will be met.
• Sorts and ensures training for E-Commerce categories, brands, etc.
• Trains and coaches new and existing team members to follow the Production Manual Guidelines, Pictures Process Maps (PPM's), production metrics and pricing guidelines. Holds staff accountable for meeting processing goals.
• Ensures quality customer service is present and provided by all team members in a timely and courteous manner to all customers, donors, and other team members.
• Acts as Store Manager when Store Manager is out of the store.

Skills

Interpersonal skills

Excellent communication skills

Integrity and ethics

Adaptability and flexibility

Bilingual English and Spanish a plus

Education

High school / GED completion (preferred)

Tools

Microsoft Office

Job description

Job Details: Job Location: Henderson, NV 89044, Salary Range: $43,888.00 Salary/year, ESSENTIAL EXPECTATIONS

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, And Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONS

Position Summary

The Production Manager reports to the Store Manager and handles all production goal tracking, quality and quantity checks as well as managing the retail production staff. This position acts as primary key holder and fills in for the Store Manager when they are out of the store.

Responsibilities

• Achieves daily, weekly, and monthly production goals for the store, reaching out to senior management when short on donations.
• Ensures every rack/cart of processed goods receives a quality, quantity review.
• Performs a salvage audit daily to ensure the quality of the donated goods on the sales floor and that quality donations are not in salvage.
• Communicates with the store management team the Central Warehouse needs to ensure production and sales goals will be met.
• Sorts and ensures training for E-Commerce categories, brands, etc.
• Handles computer interaction for emails, reports, and other required communication to management.
• Trains and coaches new and existing team members to follow the Production Manual Guidelines, Pictures Process Maps (PPM's), production metrics and pricing guidelines. Holds staff accountable for meeting processing goals.
• Ensures quality customer service is present and provided by all team members in a timely and courteous manner to all customers, donors, and other team members.
• Ensures that the store surrounding premises are kept clean and free of safety hazards, and safety procedures are understood and followed by all team members.
• Acts as Store Manager when Store Manager is out of the store.
• Collects all found money and donation jewelry daily and hands in daily. Processes necessary paperwork and subsequent functions. Completes other assignments or projects designated by the store management team.

Core Competencies

Leadership

Sets and enforces standards. Applies organization core values to guide decision making. Works well with others and encourages teamwork and development. Displays initiative. Self-confident and motivates others. Fair and consistent when evaluating or modifying behaviors in others. Celebrates and rewards accomplishments.

Job Knowledge

Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.

Accountability

Results oriented. Sets goals, accepts responsibility for achieving results, and quality of work. Takes ownership, remedies errors, and learns from mistakes. Responds professionally to constructive criticism.

Communication

Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change.

Professionalism

Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately.

Job Specific Competencies

Initiative

Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identifies new opportunities before being asked.

Delegation

Allocates decision-making authority and/or task responsibility to others. Trusts individuals to perform. Sets expectations, and monitors benchmarks of accomplishment. Holds individuals accountable.

Dependability

Meets deadlines and works autonomously. Focused, punctual, and maintains consistent attendance. Accountable and can be relied upon during challenging and unexpected situations.

Quality Focused

Strives for excellence. Organized, methodical, accurate and thorough. Understands scope of responsibility. Improves performance and outcomes. Problem solves and manages time restraints. Maintains the highest level of product and customer experience. Develops and implements best practices and accreditations standards.

Results Oriented

Defines and exceeds goals with resolve and ingenuity. Designs and implements plans. Possesses vision and identifies steps for achievement. Ambitious and goes above and beyond expectations. Assesses and revises strategies based on outcomes.

Environmental Factors

Duties will be conducted at the retail store, warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair, and sometimes humidity.

Physical Factors

• Able to lift, carry, push, and pull a minimum of 50 pounds.
• Prolonged standing, walking, reaching, stooping, lifting, pulling, bending and kneeling.

Qualifications: Education, Experience and Requirements

Required

• Proven reliability in meeting attendance expectations.
• Must be able to operate and obtain certification for the use of the stacker.
• Must be able to continuously perform repetitive work, at a set pace.
• Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel.
• Must possess strong interpersonal skills with excellent communication skills.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.

Preferred

• High school/ GED completion preferred.
• Minimum of 3 years of retail production supervisory experience preferred.
• Minimum of 3 years goal setting and tracking experience preferred.Minimum of 3 years handling savage or similar types of audits preferred.
• Bilingual (English and Spanish a plus)