Production & Logistics Scheduler: On-Time Delivery Pro

Reco NC LLC; Kinston (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

Reco NC LLC is seeking a Logistics & Production Scheduling Specialist in Kinston, NC to coordinate shipping, production planning and customer service. The role involves scheduling shipments, managing schedules, and ensuring on-time deliveries while collaborating with production, warehouse, and customers.

Applicants should have an associate degree or equivalent, two years in manufacturing, strong MS Office skills, and familiarity with ERP systems.

Qualifications

• Associate degree or equivalent work experience.
• At least two years of manufacturing experience.
• Proficiency with MS Office and ERP systems.
• Knowledge of production scheduling and logistics processes.

Responsibilities

• Manage shipping schedules and delivery processes to ensure timely delivery of goods.
• Schedule and oversee production plans to ensure timely manufacturing and distribution of goods.
• Interact with Logistics and Planning teams to ensure customer requirements are fulfilled.
• Communicate with customers via telephone, email, online chat, or in person to provide support and information related to assigned products or services.
• Ensure appropriate actions are taken to resolve customer problems and concerns; ensure order fulfillment requirements are met.
• Maintain customer accounts and document all customer interactions, including inquiries, complaints, and comments.
• Use product or service knowledge to assist customers or route inquiries to the appropriate staff member.
• Monitor logistics processes to ensure timely delivery.
• Serve as the primary point of contact for all logistics related customer service inquiries.
• Report key functional metrics aimed at reducing expenses and improving overall effectiveness.
• Monitor shipping schedules to ensure deadlines are met. Address and resolve shipping issues, production delays, and complaints.
• Maintain accurate records of inventory, shipments, production schedules, and accounts.
• Monitor finished product stock levels and communicate any concerns.
• Perform other related duties as assigned.

Skills

Communication

Interpersonal skills

Customer service

Time management

Team collaboration

Education

Associate degree or equivalent experience

Tools

Microsoft Office

Microsoft Dynamics ERP

Job description

Reco NC LLC is seeking a Logistics & Production Scheduling Specialist in Kinston, NC to coordinate shipping, production planning and customer service. The role involves scheduling shipments, managing schedules, and ensuring on-time deliveries while collaborating with production, warehouse, and customers.

Applicants should have an associate degree or equivalent, two years in manufacturing, strong MS Office skills, and familiarity with ERP systems.