Production IT Support & Service Desk Specialist

Accenture; EE. UU.; A distancia; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Accenture is seeking a Service Desk professional to contribute actively in a supportive environment, ensuring production systems meet SLAs and outages are resolved efficiently. You will collaborate in discussions to provide effective solutions and develop in a dynamic setting.

Ideal candidates have beginner Service Desk Management skills, bachelor’s degree, and strong communication. Growth-oriented role with opportunities to enhance incident response and data retention processes.

Formación

• Beginner proficiency in Service Desk Management.
• 1 year of experience in related skills.
• Bachelor’s Degree in a relevant field.
• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in customer service.
• Intermediate proficiency in critical thinking.
• Beginner proficiency in time management.

Responsabilidades

• Ensure production systems are available and operating per defined SLAs.
• Drive incident and outage resolution and maintain clear communication during the process.
• Facilitate restoration of service to production promptly and efficiently.
• Establish and maintain disaster recovery procedures to safeguard continuity.
• Implement and uphold data retention practices per organizational standards.

Conocimientos

Service Desk Management

Communication

Problem Solving

Customer Service

Time Management

Critical Thinking

Educación

Bachelor's Degree

Descripción del empleo

Accenture is seeking a Service Desk professional to contribute actively in a supportive environment, ensuring production systems meet SLAs and outages are resolved efficiently. You will collaborate in discussions to provide effective solutions and develop in a dynamic setting.

Ideal candidates have beginner Service Desk Management skills, bachelor’s degree, and strong communication. Growth-oriented role with opportunities to enhance incident response and data retention processes.