Production & Fulfillment Lead — Coffee Ops

Verve LLC; Santa Cruz (CA); On-site; USD 76,000 - 82,000; Full time

Benefits offered by this job

Healthcare Benefits

EAP (physical and mental health)

Free coffee + 30% employee discount

Mentorship and positive work culture

Holiday Pay after 90 days

Job summary

Verve Coffee Roasters in Santa Cruz, CA is seeking a Production Manager to drive day-to-day operations of packaging, pick/pack, quality assurance, and outbound distribution across Wholesale, Ecommerce, and Grocery channels. You will lead a team, optimize production schedules, and ensure on-time, accurate execution in a fast-paced coffee environment.

The role demands 4+ years in production/logistics, strong leadership, and proficiency with production planning tools.

Qualifications

• 4+ years of experience in production and logistics management.
• Strong leadership and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office, Google Suite and production planning software.

Responsibilities

• Ensure daily order batch fulfillment across all sales and distribution channels (Wholesale, Ecommerce, and Grocery).
• Prioritize and fulfill Verve Cafe orders reliably, resolving any system or operational obstacles promptly.
• Oversee key accounts, including Capital One and VIP clients, ensuring accurate and on-time processing.
• Provide leadership, coaching, and talent development to foster department team growth and retention.
• Execute daily production plans to satisfy volume requirements across Wholesale and Ecommerce channels.
• Coordinate with Customer Experience to assign accounts to optimal shipping methods (Verve Delivery, Customer Pick-up, UPS/FedEx, Carrier).
• Collaborate daily with the RTD Production Manager to supply required documentation for outgoing shipments.
• Oversee printing, organization, and distribution of packing slips and shipping documentation for E-Commerce, B2B, and Grocery orders.
• Communicate production schedules to Production Leads to guarantee timely packaging and staging, accounting for promotional labor needs.
• Lead morning huddles and W4W shift alignments.
• Maintain and take ownership of production scheduling and performance-tracking documentation.
• Monitor daily production metrics using Doss, ShipStation, Wholesale Fulfillment Tracker, Grocery Weekly Tracker, and Cafe Ordering Tracker.
• Track and verify all orders through final delivery confirmation using established tracking tools.
• Review daily Wholesale and Ecom production reports, prioritizing production according to volume and channel urgency.
• Manage and clear the Open Sales Order report daily.
• Process daily invoicing in Doss, including QC scanning, shipping label creation, and closing outgoing shipments.
• Print, manage, and verify staging for standard NORs with Production Leads.
• Collaborate cross-functionally with internal teams to streamline operations.
• Supervise coffee and supply order processing for all Verve Retail locations, ensuring accuracy and timeliness.
• Maintain a clean, organized, and safe production area that reflects brand standards.
• Oversee and actively support fulfillment sub-functions, including packaging, picking/packing, staging, QC, invoicing, and delivery.
• Enforce SOPs, safety, sanitation, and GMP/Food Safety guidelines across all shifts.
• Manage workflow, task allocation, and team assignments to meet daily volume targets within defined lead times.
• Optimize delivery routes and schedules for operational efficiency and customer satisfaction.
• Monitor production machinery and fleet vehicles to ensure proper maintenance, cleanliness, calibration, and safety.

Skills

Leadership

Communication

Multitasking

Production planning software

Tools

Doss

ShipStation

Job description

Verve Coffee Roasters in Santa Cruz, CA is seeking a Production Manager to drive day-to-day operations of packaging, pick/pack, quality assurance, and outbound distribution across Wholesale, Ecommerce, and Grocery channels. You will lead a team, optimize production schedules, and ensure on-time, accurate execution in a fast-paced coffee environment.

The role demands 4+ years in production/logistics, strong leadership, and proficiency with production planning tools.