Coffee Production Lead & Fulfillment Supervisor

Verve Coffee Roasters; Santa Cruz (CA); Sur place; USD 72 000 - 78 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

Free coffee with every paycheck

Employee discount on merchandise and 3

EAP and mentorship

Eight observed holidays per year

Résumé du poste

Verve Coffee Roasters in Santa Cruz, CA is seeking a Production Supervisor to lead the day-to-day operations of packaging, order pick & pack, QA, and outbound distribution across Wholesale, Ecommerce, and Grocery channels. You will drive on-time, accurate, and efficient execution while coaching a team and ensuring SQF compliance.

The role requires 4+ years in production/logistics management, strong leadership, and proficiency with production planning tools.

Qualifications

• 4+ years in production and logistics management
• Strong leadership and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office, Google Suite and production planning software
• Demonstrated ability to effectively lead a team with positivity and approachability
• Must have or be willing to obtain forklift certification
• Valid California Driver's License required
• Bilingual Spanish is a plus
• Coffee production knowledge is a plus

Responsabilités

• Ensure daily order batch fulfillment across all sales and distribution channels (Wholesale, Ecommerce, and Grocery)
• Prioritize and fulfill Verve Cafe orders reliably, resolving any system or operational obstacles promptly
• Oversee key accounts, including Capital One and VIP clients, ensuring accurate and on-time processing
• Provide leadership, coaching, and talent development to foster department team growth and retention
• Execute daily production plans to satisfy volume requirements across Wholesale and Ecommerce channels
• Coordinate with Customer Experience to assign accounts to optimal shipping methods
• Collaborate daily with the RTD Production Manager to supply required documentation for outgoing shipments
• Oversee printing, organization, and distribution of packing slips and shipping documentation
• Communicate production schedules to Production Leads to guarantee timely packaging and staging
• Lead morning huddles and W4W shift alignments
• Maintain and take ownership of production scheduling and performance-tracking documentation
• Monitor daily production metrics using Doss, ShipStation, Wholesale Fulfillment Tracker, Grocery Weekly Tracker, and Cafe Ordering Tracker
• Track and verify all orders through final delivery confirmation using established tracking tools
• Review daily Wholesale and Ecom production reports, prioritizing production according to volume and channel urgency
• Manage and clear the Open Sales Order report daily
• Process daily invoicing in Doss, including QC scanning, shipping label creation, and closing outgoing shipments
• Print, manage, and verify staging for standard NORs with Production Leads
• Collaborate cross-functionally with internal teams to streamline operations
• Supervise coffee and supply order processing for all Verve Retail locations, ensuring accuracy and timeliness
• Maintain a clean, organized, and safe production area that reflects brand standards
• Oversee and actively support fulfillment sub-functions, including packaging, picking/packing, staging, QC, invoicing, and delivery
• Enforce SOPs, safety, sanitation and GMP/Food Safety guidelines across all shifts
• Manage workflow, task allocation, and team assignments to meet daily volume targets within defined lead times
• Optimize delivery routes and schedules for operational efficiency and customer satisfaction
• Monitor production machinery and fleet vehicles to ensure proper maintenance, cleanliness, calibration, and safety
• Direct daily sanitation and facility organization routines
• Propose actionable process improvements to enhance operational efficiency
• Delegate responsibilities fairly to support team morale, establishing clear handover goals between AM and PM shifts

Connaissances

Leadership

Communication

Multitasking

Microsoft Office

Google Suite

Production planning software

Forklift certification

Bilingual Spanish (plus)

Outils

Doss

ShipStation

Wholesale Fulfillment Tracker

Grocery Weekly Tracker

Cafe Ordering Tracker

Description du poste

Verve Coffee Roasters in Santa Cruz, CA is seeking a Production Supervisor to lead the day-to-day operations of packaging, order pick & pack, QA, and outbound distribution across Wholesale, Ecommerce, and Grocery channels. You will drive on-time, accurate, and efficient execution while coaching a team and ensuring SQF compliance.

The role requires 4+ years in production/logistics management, strong leadership, and proficiency with production planning tools.