Production Engineering & Resilience Director

Moog Inc; East Aurora (NY); On-site; USD 185,000 - 220,000; Full time

Benefits offered by this job

Bonus opportunities

401k matching

Employee Stock Purchase Plan (select)

Flexible Spending and Health Savings

Career development and mentoring

Job summary

Moog is seeking a Director of Production Engineering & Resilience to lead the operational health, continuity, and continuous improvement of Moog's enterprise applications supporting multiple business functions. The role oversees current state platforms and the future ERP/MES environment, ensuring seamless transformation and readiness for business-as-usual operations.

You will build and guide a unified organization, own the budget, manage vendor relationships, and enforce SLAs across BAU support,

Qualifications

• Bachelor’s degree in IT, CS, engineering, business or related discipline.
• 8+ years IT experience in application management, service/product ownership, with 3+ years in a leadership role.
• Proven experience leading transformation programs.
• Experience managing vendor relationships with SLA enforcement, contracts, and performance management.
• Direct experience owning IT budgets at the team or function level.
• Ability to design org structures, define roles, and build teams.
• Strong stakeholder management.
• Must live local to the Buffalo, NY area or willing to relocate.
• Hybrid/remote work schedule is not possible for this position.
• Preferred: ERP/MES experience in manufacturing; aerospace/defense background; PMP/ITIL; Master’s or MBA.

Responsibilities

• Own operational health and continuity of current- and future-state ERP, MES, QMS, and sidecar applications, setting and enforcing SLAs for BAU support, incident response, and upgrades across the portfolio.
• Receive ERP/MES platforms from the program as they exit hypercare and own the RACI, exit criteria, and escalation paths.
• Design and lead the unified organization, including team structure, roles, reporting lines, and capacity model.
• Build and retain a high-performing team across Application Management, Product Owners, and Business Analysts.
• Own third-party managed services partners end to end.
• Define and enforce SLAs, KPIs, and escalation paths; run governance reviews; lead negotiations with Procurement.
• Own the full budget and drive cost optimization while maintaining resilience.
• Serve as the single accountable technology contact for operating groups across functions.
• Manage portfolio risk and compliance.
• Maintain a current risk register; mitigate end-of-life risks.

Skills

Leadership

Vendor management

Budgeting

Stakeholder management

IT strategy

Change management

ERP/MES familiarity

Education

Bachelor's degree in IT/CS/Engineering/Business

Master's degree or MBA (preferred)

PMP / ITIL certification (preferred)

Job description

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title: Production Engineering & Resilience Director Reporting To: Senior Director of Architecture & Engineering Work Schedule: Onsite – Buffalo, NY Moog’s Corporate IT Applications Development Team is looking for a Director of Production Engineering & Resilience! As the Director of Product Engineering & Resilience, you will lead the unified organization responsible for the operational health, continuity, and continuous improvement of Moog's enterprise applications supporting commercial, sales & services, operations, finance and planning functions. This includes both current-state platforms in active use across business groups and the future-state Enterprise Resource Planning/Manufacturing Execution System (ERP/MES) environment being built through the active implementation program. Your goal is to ensure the current state never becomes an afterthought during transformation, while building the organizational capability to absorb and operate future-state platforms as they complete hypercare and transition to business-as-usual. This role requires an onsite work schedule (five days in-office each week), at our Corporate Headquarters in East Aurora, NY.

Qualifications

• Bachelor’s degree in information technology, computer science, engineering, business or a related discipline.
• Over eight (8) years of IT experience in application management, service and product ownership, with over three (3) years’ experience in a leadership role.
• Proven experience managing organizations through transformation programs – not just awareness of transformation but operating through one.
• Track record of building and managing vendor relationship with accountability; Service Level Agreement (SLA) enforcement, contract negotiation, and performance management with third party providers.
• Direct experience owning IT budgets at the team or function level – planning forecasting and managing to financial targets.
• Demonstrated ability to design org structures, define roles, and build teams.
• Strong stakeholder management skills.
• Must live local to the Buffalo, NY area to work onsite, or willing to relocate.
• A hybrid/remote work schedule is not possible for this position.
• Preference will be given to candidates who have:
  • Experience with ERP, MES, Machine Repair & Overhaul (MRO) platforms in a manufacturing environment.
  • A background in aerospace and defense manufacturing.
  • PMP, ITIL, or equivalent certification relevant to service delivery or product management.
  • Master’s degree, or MBA, with an operations or technology focus.

Responsibilities

• Own operational health and continuity of current- and future-state ERP, MES, QMS, and sidecar applications, setting and enforcing service levels for BAU support, incident response, enhancements, upgrades, and patching across the portfolio.
• Receive ERP/MES platforms from the program as they exit hypercare through formal, criteria-based handoffs absorbed pod-by-pod, and own the RACI, exit criteria, and escalation paths that define where the program ends and Product Engineering & Resilience begins.
• Design and lead the unified organization, including team structure, roles, reporting lines, and the capacity model needed to absorb future ERP/MES handoffs.
• Build and retain a high-performing team across Application Management, Product Owners, and Business Analysts, blending internal talent, program transitions, and third-party resources into one operating model, with a career framework that grows current-state expertise into future-state platform skills.
• Own third-party managed services partners end to end.
• Define and enforce SLAs, KPIs, and escalation paths, run monthly operational and quarterly strategic governance reviews, and lead negotiations, scope expansions, and renewals with Procurement so the vendor model scales with growth.
• Own the full budget (headcount, vendor contracts, licenses, tooling, and operational spend) and drive cost optimization by rationalizing contracts and services, consolidating tooling, and reducing overhead without compromising resilience.
• Serve as the single accountable technology contact for operating groups across commercial, sales & services, operations, finance, and planning, and facilitate structured escalation when program timelines conflict with sustain obligations.
• Manage portfolio risk and compliance.
• Maintain a current risk register covering platform, single-point-of-failure, vendor, and compliance risk.
• Eliminate single points of failure through runbooks, cross-training, and vendor coverage models.
• Ensure compliance with DCAA, ITAR, CMMC, and audit obligations, and proactively mitigate end-of-life risks.

How we care for you:

• Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Culture: Warm, respectful, family-like environment driven by our 12 core values.
• Multiple Employee Resource Groups led by our employees, open and welcoming to all.

Salary Range Transparency: Buffalo, NY $185,000.00–$220,000.00

Annually Salary Range Disclaimer The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

Moog offers an inclusive workplace, and, as such, affirms the right of every person to participate in all aspects of employment based on merit without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.