Production Crew Chief

IICRC; Austin (TX); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Job summary

SERVPRO is seeking a Crew Chief in Austin to prescribe, coordinate, and perform restoration work, serving as the front-line representative of the SERVPRO Here to Help brand and ensuring a positive customer experience.

You will lead production technicians, enforce safety and quality standards, and document job files while managing labor and materials. The role requires physical stamina, and occasional extended hours and travel may be needed locally.

Qualifications

• Minimum 1 year of experience in cleaning, restoration, or construction.
• Strong supervisory skills.
• Strong communication skills, oral and written.

Responsibilities

• Facilitate a positive customer experience and ensure customer satisfaction of services.
• Communicate clear expectations to production technicians and supervise their activities.
• Coordinate and perform production processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects.

Skills

Supervisory skills

Communication skills

Safety-conscious

Education

High school diploma/GED

IICRC certification preferred

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance

Summary

The crew chief prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the crew chief demonstrates to customers and clients the company’s Here to Help® commitment.

Primary Responsibilities:

1. Facilitate a positive customer experience and ensure customer satisfaction of services.
2. Communicate clear expectations to production technicians and supervise their activities.
3. Coordinate and perform production processes as scheduled and ensure quality control.
4. Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
5. Document a detailed and accurate job file to support the services provided.
6. Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Secondary Responsibilities:

1. Coach and train production technicians.
2. Communicate with production manager and office staff on project progress and issues.
3. Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned. Oversee facility and grounds maintenance, as assigned.
4. Continue development of production expertise in services, cleaning products, and equipment.
5. Other tasks/duties as required by employer.

Necessary Experience and Skill Set:

• Minimum 1 year of experience in cleaning, restoration, or construction.
• Strong supervisory skills.
• Strong communication skills, oral and written.

Formal Education/Training:

• High school diploma/GED
• IICRC certifications preferred

Physical and Work Environment Requirements:

Regularly lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, working at ceiling heights, working in tight spaces (i.e. crawl spaces, attics), repetitive pushing/pulling/lifting/carrying objects, working with and around chemicals, and working overhead. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours and Travel Requirements:

This is a full-time position working 8:00 a.m. – 5:00 p.m., Monday – Friday, 40 hours per week. This position frequently requires long hours (beyond 8 hours a day), including some evening and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.