Production Coordinator

Socket.dev; Willingboro Township (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO days

Paid holidays

Disability insurance

Life insurance

401(k) with company matching

Free onsite gym

Job summary

Radwell International LLC, located at 1 Millennium Drive, Willingboro, NJ 08046, is seeking a Production Coordinator to manage repair parts flow and ensure on-time delivery. This role emphasizes strong communication with customers via phone, email, and fax throughout the repair process.

Responsibilities include expediting deliveries, coordinating with technicians, and improving status communications. The position requires 1–3 years of related experience and a high school diploma; it is

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of related experience and/or training.
• Technical or industrial product knowledge a plus.

Responsibilities

• Expedite and communicate delivery dates when missed across production statuses.
• Improve customer communication regarding repair status and delivery expectations.
• Provide customers with options through purchasing, sales, and engineering as needed.
• Support Repair Production Team Leaders and technicians with inventory management.
• Assist with data research for technician performance reviews and metrics.
• Perform other duties as assigned.

Skills

Organizational skills

Time management

Communication skills

Computer proficiency

Multi-tasking

Detail oriented

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Production Coordinator
Radwell International LLC | Production Operations
Full-Time | Hourly | On-site
Schedule: Monday–Friday – 8:00am to 5:00pm or 10:00am to 7:00pm
1 Millennium Drive, Willingboro, NJ 08046

The Production Coordinator position is responsible for reviewing, coordinating, and expediting repair parts within the standard production flow. This role ensures quality, on‑time delivery, and constant customer awareness throughout the repair process by communicating revised delivery expectations through phone, email, and fax as required.

Key Responsibilities

• Expedite and communicate when expected delivery dates are missed for the following production statuses:
• Awaiting Assignment / Dispatched to Technician / Being Repaired
• Awaiting Parts / Parts Research / Parts Ordered
• QA Further Evaluation / BER Evaluation
• Enhance, improve, and manage customer communication processes regarding repair status and delivery expectations
• Ensure customers are provided with all available options through purchasing, sales, and engineering as required
• Manage follow‑up processes to confirm customer satisfaction after corrective action
• Assist with data research and fact‑finding to support technician monthly performance reviews and metric tracking
• Support Repair Production Team Leaders and Technicians with inventory management related to production processes
• Perform other duties, tasks, or work as assigned

Qualifications

• Strong organizational and time‑management skills
• Ability to work collaboratively in a fast‑paced team environment
• General working knowledge of Microsoft Word, Excel, and Outlook
• Strong focus on department growth and process improvement

Knowledge & Skills Required

• Excellent communication skills
• Strong computer proficiency
• Ability to multi‑task
• Ability to work at a fast pace
• Attention to detail
• Strong problem‑solving abilities

Education & Experience

• High School Diploma or equivalent required
• One to three years of related experience and/or training
• Technical or industrial product knowledge a plus

Physical Demands

• Occasional sitting, reaching or working overhead, climbing, balancing, stooping, kneeling, crouching, or crawling
• Frequent walking
• Frequent lifting of up to 25 pounds

Compensation & Commission

The recruiting base pay scale for this full-time position is $18–$20 per hour. Within the base pay range, individual pay is determined by job‑related skills, experience, and relevant education or training.

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company‑paid short‑term and long‑term disability
• Company‑paid life insurance
• 401(k) with company matching
• Free onsite gym

Radwell International LLC is an equal opportunity employer