Production Coordinator

eTeam; New York (NY); Hybrid; USD 55,000 - 65,000; Full time

Job summary

eTeam is seeking a full-time Production Coordinator to support Direct Mail and Print Campaign production, stationery ordering, and warehousing management. The role coordinates production end-to-end, overseeing intake, procurement, execution, delivery, and quality control across multiple jobs.

The ideal candidate is highly organized with strong customer-service orientation and can manage multiple priorities to meet deadlines. Prior experience in direct mail and print production is preferred.

Qualifications

• Strong project & process management and organizational skills.
• Exceptionally detail oriented with strong proofreading skills.
• Data mindset as applied to direct mail variable data programming instructions.
• Demonstrates production and quality-control discipline.
• Aptitude for financial management tasks.
• Strong communication skills.
• Proactive, problem-solving approach.
• Technologic aptitude with MS Office, Workfront, Ariba and AI tools.

Responsibilities

• Track multiple Direct Mail, Print and Stationery campaigns concurrently and monitor progress to keep all jobs on track.
• Meticulously review artwork, data files, vendor proofs, and programming instructions to catch and resolve errors.
• Prepare and obtain job estimates, analyze costs, issue purchase orders, reconcile invoices, manage postage.
• Serve as compliance liaison for programs as needed.
• Manage inventory levels and monitor stock to support uninterrupted supply.
• Coordinate with print, stationery and mail vendors to ensure quality and delivery standards.
• Support vendor contracts and SOWs in partnership with sourcing and business teams.
• Grow to become SME for supported platforms, document processes and reporting.

Skills

Project management

Organizational skills

Detail oriented

Customer-service mindset

Proactive problem-solver

Communication skills

Bias toward action

Solution-focused

Tools

Microsoft Office

Adobe Workfront

Ariba

AI tools

Job description

Job Title: Production Coordinator
Location: NYC, NY or Tampa, FL 33634
Contract: 12 months
Home Office: Hybrid preferred; will review Remote -EST candidates only
Hybrid: Mon/Fri Remote; Tues-Thurs Onsite

Job Summary

• We are looking for a full-time Production Coordinator to support the execution of Direct Mail and Print Campaigns, as well as management of our Stationery ordering platform and warehousing.
• This role coordinates production phases end to end — from intake through procurement, execution, delivery and warehousing — while managing tight deadlines, vendor relationships, and quality control across multiple concurrent jobs.
• The ideal candidate is highly organized, detail oriented, a fast learner and comfortable managing multiple priorities to deliver within established timelines, has a strong customer-service orientation, and the ability to catch and resolve errors before they reach production. Preference for the candidate to have prior experience in direct mail & print production.

Key Responsibilities

• Production Coordinator - Track multiple Direct Mail, Print and Stationery campaigns concurrently and monitor progress to keep all jobs on track and delivered on time with reporting as needed
• Production & Quality Control - Meticulously review artwork, data files, vendor proofs, and programming instructions to catch and resolve errors, ensure quality standards are met across all print and direct mail workflows
• Financial Management - Prepare and obtain job estimates, analyze costs, make vendor recommendations to stakeholders, execute purchase orders, perform invoice reconciliation, manage postage and support financial tracking
• Compliance - Serve as compliance liaison for programs as needed
• Inventory Management - Manage inventory levels and monitor stock to support uninterrupted supply
• Vendor Management - Coordinate with print, stationery and mail vendors to prepare & and make vendor recommendations to stakeholders and hold vendor partners accountable to quality and delivery standards
• Vendor Contracts – Support vendor contracts and Statements of Work (SOWs) in partnership with sourcing/procurement and business teams
• Subject Matter Expert (SME) – Grow to become the SME for supported platforms, document processes and workflows, and results reporting

Required Qualifications

• Strong project & process management and organizational skills
• Exceptionally detail oriented with strong proofreading skills
• Data mindset as applied to direct mail variable data programming instructions
• Demonstrates production and quality-control discipline
• Aptitude for financial management tasks
• Strong communication skills
• Proactive, problem-solving approach
• Key Competencies
• Highly organized and detail-oriented, with a bias toward action
• Solution-focused to identify problems and bring solutions
• Technologic aptitude to have comfort leveraging operating platforms such as Microsoft Office, Adobe Workfront, Ariba, and AI tools
• Client-focused communicator
• Preference of experience within insurance, financial services or other regulated industries