Production Control Clerk

DAWSON; North Charleston (SC); On-site; USD 43,000 - 47,000; Full time

Job summary

DAWSON is seeking a Project Control Clerk to support facilities maintenance at FLETC in Charleston, SC. You will manage work orders, dispatch tasks, track progress, and maintain documentation to ensure contract requirements are met.

Responsibilities include recording requests, assigning work orders, updating systems, generating status reports, and coordinating with field crews and Government stakeholders to ensure timely, compliant service delivery.

Qualifications

• Minimum of three (3) years of experience performing work order control, dispatching, scheduling, and production control functions as described above.
• Experience working with maintenance work order systems or CMMS.

Responsibilities

• Receive, record, and process service requests and work orders from customers including building occupants, staff, visitors, and Government personnel.
• Input, track, and manage work orders within the maintenance management system to ensure accuracy and completeness.
• Prepare, assign, and distribute work orders to appropriate service groups, crews, or departments based on scope and priority.
• Dispatch work orders and communicate task requirements, updates, and special instructions to field personnel using radio, phone, or electronic systems.
• Monitor work order status and ensure timely completion in accordance with contract performance requirements.
• Maintain complete and accurate records of all service requests, work orders, and maintenance activities.
• Generate reports related to work order status, production data, labor tracking, and maintenance performance.

Skills

Data entry

Organizational skills

Multitasking

English communication

Documentation

Tools

CMMS

Job description

Project Control Clerk (Production Control Clerk) - Facilities Support Services

Job Summary: The Project Control Clerk (Production Control Clerk) supports contract operations by managing work order control, dispatching, tracking, and documentation functions for facilities maintenance and support services at the Federal Law Enforcement Training Center (FLETC) in Charleston, SC. This role serves as a central coordination point for receiving, recording, assigning, and tracking service requests and maintenance activities. The Project Control Clerk ensures all work is properly documented, scheduled, and communicated to support timely and compliant execution of contract requirements. The position directly supports operational teams, management, and Government stakeholders by maintaining accurate records and ensuring efficient work control processes.

Location: Charleston, SC

Salary: $27.05 per hour + $5.09 Per Hour = $32.14 per hour (Salary may be negotiable and may be increased based on relevant experience and qualifications.)

Responsibilities

• Receive, record, and process service requests and work orders from customers including building occupants, staff, visitors, and Government personnel
• Input, track, and manage work orders within the maintenance management system to ensure accuracy and completeness
• Prepare, assign, and distribute work orders to appropriate service groups, crews, or departments based on scope and priority
• Dispatch work orders and communicate task requirements, updates, and special instructions to field personnel using radio, phone, or electronic systems
• Monitor work order status and ensure timely completion in accordance with contract performance requirements
• Maintain complete and accurate records of all service requests, work orders, and maintenance activities
• Track and verify satisfactory completion of services and document outcomes for reporting and quality control purposes
• Compile and record production and operational data from service requests, work tickets, and maintenance activities
• Maintain asset-related records, including equipment data, service history, and maintenance documentation
• Develop, generate, and maintain preventive and predictive maintenance schedules
• Dispatch scheduled preventive and corrective maintenance tasks to appropriate personnel or work groups
• Record completed work, including labor hours, materials used, and task completion status
• Update and maintain asset records and maintenance history within designated systems
• Generate reports related to work order status, production data, labor tracking, and maintenance performance
• Support planning and scheduling functions by maintaining visibility of workload and resource allocation
• Ensure all documentation and data entry follow prescribed procedures and contract requirements
• Maintain organized files and documentation for audit readiness and Government review
• Coordinate with supervisors, managers, and operational staff to ensure alignment of work priorities and schedules
• Support Quality Control and reporting requirements by providing accurate and timely documentation
• Maintain confidentiality and proper handling of sensitive information in accordance with contract and Privacy Act requirements
• Support communication flow between departments to ensure efficient execution of maintenance and service activities

This job description is not intended to be exhaustive. Management reserves the right to modify or assign additional duties as needed.

Minimum Qualifications

• Minimum of three (3) years of experience performing work order control, dispatching, scheduling, and production control functions as described above
• Experience working with maintenance work order systems or computerized maintenance management systems (CMMS)

Required Skills

• Experience supporting facilities maintenance, operations, or service-based environments preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to input, track, and manage data within electronic systems
• Strong organizational and recordkeeping skills
• Ability to manage multiple work orders and priorities simultaneously
• Attention to detail and accuracy in documentation and data entry
• Effective oral and written communication skills in English
• Ability to coordinate with multiple teams and communicate clearly with field personnel and management

Work Environment / Additional Requirements

• Must support a fast-paced, multi-service operational environment
• May be required to support extended hours based on workload and operational needs
• Must comply with all contract safety, operational, and administrative requirements
• Must maintain professional standards of conduct required for federal facilities

Additional Requirements

• Must be able to obtain a favorable adjudication via a DHS background investigation and maintain suitability clearance.
• Must be a U.S. citizen or lawful permanent resident with work authorization.
• This position may require the operation of Company-provided vehicles.
• If operating Company-provided vehicles, maintaining a valid driver’s license in good standing is a condition of employment.
• If operating Company-provided vehicles, employee must comply with all Company vehicle use and safety policies, as well as all applicable traffic laws.
• If operating Company-provided vehicles, the Company may review your motor vehicle record (MVR), as permitted by law, to verify eligibility to operate Company vehicles.
• If operating Company-provided vehicles, you must immediately notify the Company if your driver’s license is suspended, revoked, restricted, expires, or if your driving privileges otherwise change.
• Work Hours are 0700 - 1600 with availability to be on-call outside of work hours
• Work schedules are determined by management and may be modified at any time based on business needs, contractual obligations, and operational requirements.
• LAUKOA is an Equal Opportunity/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.
• LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.