Production Control Clerk

LAUKOA; Charleston (SC); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid vacation and sick leave

Employee Assistance Program

Job summary

LAUKOA in Charleston, SC is seeking a Project Control Clerk (Production Control Clerk) to support onsite facilities maintenance operations. You will manage work orders, dispatch tasks, track progress, and document activities to ensure contract requirements are met.

The role focuses on recording, scheduling, and coordinating service requests with maintenance teams, and maintaining accurate records for audit readiness. Typical hours are 07:00–16:00 with possible on-call duties.

Qualifications

• Minimum of three (3) years of experience performing work order control, dispatching, scheduling, and production control functions.
• Experience with maintenance work order systems or CMMS.
• Experience supporting facilities maintenance or service-based environments preferred.

Responsibilities

• Receive, record, and process service requests and work orders from customers.
• Input, track, and manage work orders within the maintenance management system to ensure accuracy.
• Prepare, assign, and distribute work orders to appropriate service groups based on scope and priority.
• Dispatch work orders and communicate requirements to field personnel.
• Monitor work order status and ensure timely completion per contract requirements.
• Maintain records of all service requests, work orders, and maintenance activities.

Skills

MS Office

Data entry

Organizational skills

Communication

Data tracking

Multi-tasking

Tools

CMMS

Job description

Job Title: Project Control Clerk (Production Control Clerk) - Facilities Support Services

Job Summary: The Project Control Clerk (Production Control Clerk) supports contract operations by managing work order control, dispatching, tracking, and documentation functions for facilities maintenance and support services "onsite" at the Federal Law Enforcement Training Center (FLETC) in Charleston, SC.

This role serves as a central coordination point for receiving, recording, assigning, and tracking service requests and maintenance activities. The Project Control Clerk ensures all work is properly documented, scheduled, and communicated to support timely and compliant execution of contract requirements. The position directly supports operational teams, management, and Government stakeholders by maintaining accurate records and ensuring efficient work control processes.

Location: Charleston, SC

Salary: $27.05 per hour + $5.09 Per Hour = $32.14 per hour (Salary may be negotiable and may be increased based on relevant experience and qualifications.)

Responsibilities:

Receive, record, and process service requests and work orders from customers including building occupants, staff, visitors, and Government personnel

Input, track, and manage work orders within the maintenance management system to ensure accuracy and completeness

Prepare, assign, and distribute work orders to appropriate service groups, crews, or departments based on scope and priority

Dispatch work orders and communicate task requirements, updates, and special instructions to field personnel using radio, phone, or electronic systems

Monitor work order status and ensure timely completion in accordance with contract performance requirements

Maintain complete and accurate records of all service requests, work orders, and maintenance activities

Track and verify satisfactory completion of services and document outcomes for reporting and quality control purposes

Compile and record production and operational data from service requests, work tickets, and maintenance activities

Maintain asset-related records, including equipment data, service history, and maintenance documentation

Develop, generate, and maintain preventive and predictive maintenance schedules

Dispatch scheduled preventive and corrective maintenance tasks to appropriate personnel or work groups

Record completed work, including labor hours, materials used, and task completion status

Update and maintain asset records and maintenance history within designated systems

Generate reports related to work order status, production data, labor tracking, and maintenance performance

Support planning and scheduling functions by maintaining visibility of workload and resource allocation

Ensure all documentation and data entry follow prescribed procedures and contract requirements

Maintain organized files and documentation for audit readiness and Government review

Coordinate with supervisors, managers, and operational staff to ensure alignment of work priorities and schedules

Support Quality Control and reporting requirements by providing accurate and timely documentation

Maintain confidentiality and proper handling of sensitive information in accordance with contract and Privacy Act requirements

Support communication flow between departments to ensure efficient execution of maintenance and service activities

This job description is not intended to be exhaustive. Management reserves the right to modify or assign additional duties as needed.

Minimum Qualifications:

Minimum of three (3) years of experience performing work order control, dispatching, scheduling, and production control functions as described above

Experience working with maintenance work order systems or computerized maintenance management systems (CMMS)

Experience supporting facilities maintenance, operations, or service-based environments preferred

Required Skills:

Proficiency in Microsoft Office (Word, Excel, Outlook)

Ability to input, track, and manage data within electronic systems

Strong organizational and recordkeeping skills

Ability to manage multiple work orders and priorities simultaneously

Attention to detail and accuracy in documentation and data entry

Effective oral and written communication skills in English

Ability to coordinate with multiple teams and communicate clearly with field personnel and management

Work Environment / Additional Requirements:

Must support a fast-paced, multi-service operational environment

May be required to support extended hours based on workload and operational needs

Must comply with all contract safety, operational, and administrative requirements

Must maintain professional standards of conduct required for federal facilities

Additional Requirements:

Must be able to obtain a favorable adjudication via a DHS background investigation and maintain suitability clearance.

Must be a U.S. citizen or lawful permanent resident with work authorization.

This position may require the operation of Company-provided vehicles.

If operating Company-provided vehicles, maintaining a valid driver's license in good standing is a condition of employment.

If operating Company-provided vehicles, employee must comply with all Company vehicle use and safety policies, as well as all applicable traffic laws.

If operating Company-provided vehicles, the Company may review your motor vehicle record (MVR), as permitted by law, to verify eligibility to operate Company vehicles.

If operating Company-provided vehicles, you must immediately notify the Company if your driver's license is suspended, revoked, restricted, expires, or if your driving privileges otherwise change.

Work Hours are 0700 - 1600 with availability to be on-call outside of work hours

Work schedules are determined by management and may be modified at any time based on business needs, contractual obligations, and operational requirements.

LAUKOA is an Equal Opportunity/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.