Production Compliance Officer

ServiceMaster Restoration Services; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in the restoration industry seeks a Production Compliance Officer responsible for ensuring operational efficiency and compliance across projects. The ideal candidate will be organized, proactive, and skilled in communication, engaging with teams and managing project schedules efficiently.

Benefits

401(k) Plan

Health Insurance

Dental Insurance

Vision Insurance

Short-Term and Long-Term Disability Insurance

Paid Time Off (PTO)

Qualifications

• Two or more years of proven experience in customer service.
• Outstanding verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple tasks.

Responsibilities

• Monitor job boards and daily schedules to identify compliance action.
• Prepare and distribute daily compliance reports.
• Provide regular updates to management and clients regarding project progress.

Skills

Customer Service

Communication

Problem-Solving

Organizational Skills

Tools

Microsoft Office Suite

Xactimate

DASH

Job description

About Us

Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.

Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.

With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.

Position Summary

The Production Compliance Officer plays a critical role in ensuring operational efficiency and regulatory adherence across multiple projects. This position is responsible for maintaining accurate records, monitoring job progress, and ensuring compliance documentation is completed and properly stored. Acting as a central communication hub, the coordinator facilitates collaboration between internal teams, subcontractors, vendors, and clients. The ideal candidate will be highly organized, proactive, and skilled in managing schedules, tracking milestones, and supporting both compliance initiatives and project execution. This role requires strong communication skills, attention to detail, and the ability to adapt in a fast-paced, dynamic environment.

Responsibilities

• Review and respond to email communications in a timely and professional manner.
• Monitor job boards and daily schedules to identify projects requiring compliance action.
• Maintain accurate records on job boards and relevant systems, and update fields as tasks are completed.
• Prepare and distribute daily compliance reports, highlighting any outstanding requirements.
• Organize and save all completed documentation in designated systems.
• Attend all scheduled meetings and webinars to stay informed on relevant updates and procedures.
• Provide support to other Compliance team members as workload permits.
• Maintain project schedules, track tasks and milestones, and ensure timely completion of assignments.
• Collaborate with technicians, subcontractors, and vendors to ensure the timely delivery of services and materials.
• Serve as the primary point of contact for project-related communications, facilitating clear information flow between managers and field teams.
• Provide regular updates to management and clients regarding project progress, timelines, and any challenges encountered.
• Ensure accurate completion and storage of project documentation, including R365 and DocuSketch.
• Address client concerns promptly, coordinate follow-up actions, and assist in client meetings with project updates.
• Monitor work quality, conduct site visits, and ensure compliance with industry standards and company policies.
• Identify potential risks or issues that could impact project success and take proactive steps to mitigate them.
• Assist project managers with scheduling, emails, documentation, and overall office organization.
• Other duties as assigned or apparent.

Skills/Qualifications

Required

• Two or more years of proven experience in customer service.
• Outstanding verbal and written communication skills.
• Technologically competent.
• Excellent problem-solving skills.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively with teams and clients.

Preferred

• Previous experience working in the Restoration industry is a plus.
• Experience with Xactimate and/or DASH system is a plus.

Work Environment

This role is in an office work environment. This position will primarily be indoors, working near or around other individuals in an office setting.

Physical Demands

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages, and other items, to walk short distances, and sit for extended periods of time.

Why ServiceMaster Restoration Services?

We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:

• 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
• Health Insurance: Access quality medical coverage to keep you and your family healthy.
• Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
• Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
• Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
• Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
• Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
• Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.

Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.

Why wait? Apply today to take advantage of these valuable benefits that enhance your career and personal life!

We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.