Production Associate - Monument Store

Goodwill of Colorado; Monument (CO); On-site; USD 20,664 - 23,419; Full time

Job summary

Goodwill of Colorado is seeking an Associate I, Retail Production to work in a production environment, processing and sorting donated items per quality standards to place items on the sales floor. You will price, tag, and stock merchandise while maintaining an organized appearance and providing excellent customer service.

The role may involve different areas such as hardlines, softlines, housewares, electronics, books, or shoes.

Qualifications

• High School diploma or equivalent preferred.
• One year of retail experience preferred.
• Must have attention to detail and ability to make decisions.
• Ability to use basic technologies to follow company standards.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.

Responsibilities

• Sort donated items by type (books, media, textiles, housewares, etc.).
• Hang, size and price, tag, and prepare items to be sold on the sales floor.
• Inspect and quick test items to ensure the product is in good workable condition.
• Provide excellent customer service to fellow staff and customers.
• Rotate or pull old or unsold product to refresh selection.
• May assist with processing E-Commerce products.

Skills

Customer service

Attention to detail

Communication

Teamwork

Education

High School diploma or equivalent

Tools

Dolly

Pallet jack

Job description

POSITION INFORMATION

* Please Note: This position will be posted through 7/20/26. Full‑time positions are available. Monday through Friday, 7 AM – 3:30 PM required hours. Pay: $15.95 per hour.*

This position will work to process donated items into inventory to be sold in our Stores and will interact with customers while stocking the sales floor. Excellent customer service skills are a must! This position works in a fast‑paced, goal‑driven environment.

Our Retail Centers are open 9 AM – 9 PM Mondays through Saturdays and 9 AM – 8 PM Sundays.

Daily Pay! Work today, get paid today! We partner with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Full‑time employees in our Retail and Sales/Operations Divisions are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre‑tax or post‑tax (Roth) contributions to our retirement plan – must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY

The Associate I, Retail Production will primarily work in a production environment processing and sorting donated items following company quality standards and guidelines to determine which items will be placed on the sales floor to be sold. This process includes pricing and testing guidelines as required. The Associate is responsible for ensuring the sales floor area is well stocked with product in an organized and presentable fashion. The Associate may occasionally be in contact with customers and is expected to be responsive in communication and provide excellent customer service. The Associate may be assigned to various areas that they have been trained in to include hardlines, softlines, housewares, electronics, mechanical goods, books, or shoes per the business needs. This position may occasionally work in donations.

ESSENTIAL FUNCTIONS

• Meets or exceeds minimum productivity standards and expectations/Key Performance Indicator (KPI)s for assigned duties.
• Sort donated items by type (books, media, textiles, housewares, etc.) which include season, color, and quality of product.
• Hang, size and price, tag, and prepare items to be sold on the sales floor.
• Inspect and quick test items as needed that plug‑in or run on batteries to ensure the product is in good workable condition.
• Make decisions to price according to Goodwill standards of quality and value of product (good, better, best), which may include researching the item's value on the Internet or utilizing other company tools and standards.
• Ensure production and sales floor areas are well organized, stocked, properly merchandised, and clean.
• Provide excellent customer service to fellow staff and customers; answer product questions as needed.
• Rotate or pull old or unsold product in a timely manner from the sales floor to ensure product selection is refreshed as necessary.
• May have additional responsibility of processing E‑Commerce product (sort, hang, size, price, tag, etc.).
• Follow all retail center policies and procedures.
• Ensure work areas are clear and organized and adhere to continuous improvement standards.
• Follow all safety processes and procedures to help provide a safe working environment for employees and customers.
• Cross‑train in other departments or areas; act as a back‑up for other areas as required.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

QUALIFICATIONS

Education:

• A High School diploma or equivalent is preferred.

Experience:

• One (1) year of retail experience is preferred.

Other:

• Must have attention to detail and ability to make decisions.
• Ability to use basic technologies to be able to follow company standards.
• Ability to use judgement to assess quality and value of product and pricing, researching value as necessary.
• Ability to see color and use judgement to assess quality and value of product and pricing, researching value as necessary.
• Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
• Must have the ability to use a dolly and pallet jack as required.
• Must be able to work a varied schedule which may include weekends, evenings and holidays as needed with occasional overtime.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E‑Verify. For more information on E‑Verify, please contact DHS: 888‑897‑7781 or www.dhs.gov/E-Verify. We promote a Safe & Drug‑free Workplace.

PHYSICAL REQUIREMENTS

Attachment to Job Description

Job Title: 587 – Associate I, Retail Production Dept Number: Varies – Retail

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5‑8 hours)
• Frequently (3‑4 hours)
• Occasionally (1‑2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over – OCCASIONALLY

Moderate: 15‑44 lbs – FREQUENTLY

Light: 14 lbs & under – CONTINUOUSLY

CARRYING:

Heavy: 45 lbs & over – OCCASIONALLY

Moderate: 15‑44 lbs – FREQUENTLY

Light: 14 lbs & under – FREQUENTLY

PUSHING/PULLING – FREQUENTLY

REACHING:

Above Shoulder – FREQUENTLY

At Shoulder – CONTINUOUSLY

Below Shoulder – CONTINUOUSLY

TWISTING – CONTINUOUSLY

BENDING – FREQUENTLY

KNEELING/CRAWLING – FREQUENTLYSQUAT – FREQUENTLY

CLIMBING:

Use of legs only (stairs) – OCCASIONALLY

Use of arms & legs (ladders) – OCCASIONALLY

HEARING – FREQUENTLY

VISION:

Visual, close – CONTINUOUSLY

Visual, distant – OCCASIONALLY

Visual, depth perception – FREQUENTLY

Visual, color vision – CONTINUOUSLY

HANDS/FINGERS:

Simple grasping – CONTINUOUSLY

Fine Manipulation – CONTINUOUSLY

Repetitive Movements – CONTINUOUSLY

WALKING – FREQUENTLY

STANDING – CONTINUOUSLY

SITTING – NEVER

SPEAKING – OCCASIONALLY

OTHER, please describe –