Production Associate

CertaPro Painters of Roanoke, VA; Roanoke (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

A leading painting company in Roanoke, VA, is seeking a Job Site Supervisor to enhance customer experiences and manage production. Candidates must demonstrate exceptional communication skills, a strong work ethic, and a solid understanding of paint applications. Experience in the painting industry is preferred, and candidates should be prepared for occasional weekend work. Competitive pay and benefits are offered.

Qualifications

• Current driver's license, clean driving record, and reliable transportation.
• Expert in multiple finishes and paint applications.
• Must speak, read, and write English.

Responsibilities

• Ensure that crews are producing jobs at or above gross margin goals.
• Train new and current Job Site crews on production methods and customer service.
• Facilitate the resolution of customer complaints.

Skills

Exceptional communication skills

Attention to detail

Customer service skills

Education

2-year degree in related field

Job description

CertaPro Painters is a leader in the residential and commercial painting industry throughout North America. We are an organization of professional painting contractors specializing in beautifying homes and buildings; interiors, exteriors, commercial, offices, and condominiums. Our success has been built on the foundation of delivering certainty to our customers – certainty of a job well done. We focus on the details of every project and most importantly, we focus on our clients.

Overview

Provide an exceptional experience for CertaPro Painters’ customers to dramatically differentiate ourselves from our competition and to further ‘Deliver Extraordinary Experiences’.

Fulfill the obligations of the essential functions; Production, Marketing, Quality Assurance, Administration, Safety, and Business Development.

Responsibilities

Provide an exceptional job opportunity for CertaPro Painters’ Job Site Supervisors so as to differentiate ourselves from our competitors as the employer of choice in the painting labor workforce.

Ensure that crews' are producing jobs at or above Gross margin goals.

Ensure that new and current Job Site crews are trained on Production methods, customer service, and Job Site planning and management.

Structures and re-organizes crews to maximize productivity

Ensures that the Job Site Supervisors are clear on the scoop of the Job

Coordinates Job Site visits with respect to client needs and crew strengths crews are meeting or exceeding Brand delivery standards (Some Saturdays required)

Ensures that the Customer's needs and expectations are being reviewed

Builds a Performance organization while promoting inclusiveness and diversity, and fosters a culture where our JSS and their painters feel valued

facilitates the resolution of customer complaints and client warranty, and workmanship issues in a timely manner.

Ensures that safety and set-up issues are reviewed

Recruits, hires, trains, and provides oversight and developement to Job Site Supervisors.

Conducts training with all JSS's

Performs other duties as assigned.

Responsible for ensuring that all crews are following Occupational Safety and Health Administration (OSHA) guidelines, Environmental Protection Agency (EPA) guidelines around Lead Safety and possess and maintain the required Material Safety Data Sheets (MSDS).

Qualifications and Skills

2-year degree in related field (preferred)

Current driver's license, clean driving record, and reliable transportation and valid insurance. Position will travel to and from job sites and as needed.

Expert in multiple finishes and paint applications.

Exceptional communication skills with a friendly, positive demeanor

High attention to detail and a strong work ethic

Must speak, read, and write English - Spanish speaking skills helpful but not necessary

Previous experience in the paint industry preferred but not required

Meticulous, clean, detail-oriented and taking pride in your work.

Ability to work Monday-Friday with some Saturdays and some nights depending on the project.

Exceptional Customer Service skills required

Benefits/Compensation:

Competitive pay and benefits

Each CertaPro Painters business is independently owned and operated.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.