Production Assistant/Loan Processor

Renovo Financial; Chicago (IL); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Renovo Financial, a Chicago-based private lender and mortgage servicer, is seeking a Production Assistant to support the SVP of Lending by organizing loan files and coordinating with processors to streamline underwriting.

You will be the primary contact for clients during the loan process, ensuring timely communication and accurate documentation. This role offers overtime eligibility and a hybrid work schedule in Chicago.

Qualifications

• Strong organizational and communication skills.
• Ability to manage multiple loan files simultaneously.
• Effective coordination between Lending SVP, processors, and clients.

Responsibilities

• Gathers, organizes, and maintains up-to-date loan files for SVP’s book of business.
• Captures the structure and context of each deal for underwriting.
• Coordinates with loan processors to ensure smooth processing and underwriting.
• Serves as main point of contact for customers through the loan process.

Skills

Organizational skills

Attention to detail

Communication

Interpersonal skills

Time management

Tools

Salesforce

MS Excel

Job description

Renovo Financial is a rapidly growing Chicago‑based private lender and mortgage servicer working with real estate investors who acquire and renovate single and multi‑family residential properties. We pride ourselves on supporting clients by providing unparalleled service, from the loan application through the payoff. Renovo’s reliability and “win‑win” solutions‑oriented approach is just one reason why our repeat and referral rates far exceed the industry average. Renovo was honored to be named one of Crain’s 50 fastest‑growing Chicago companies and the 2022 + 2023 Top Workplace winner, as recognized by The Chicago Tribune, and 2023 Best Workplace by Inc. Magazine.

Position Summary

The Production Assistant is the main support and leverage for top‑performing SVP’s of Lending. You will gather, organize, and maintain up‑to‑date loan files for the SVP’s book of business. You will capture the structure and context of each deal and work closely with Renovo’s loan processors to ensure the deals can be efficiently processed and underwritten. Your success in this role provides the leverage a SVP needs to effectively serve current customers, continue to grow strategic relationships, and bring in lots of new business. In addition to the SVP of Lending, you are the main point of contact for customers as you help them through the loan process. You are the glue between Processing and the SVP of Lending. This position is eligible for overtime.

Corporate Mandates

• Collaborate closely with SVP’s to document the structure of a deal
• Draft, Issue, & Collect LOI’s.
• Follow-up consistently on the Document Needs List with client
• Follow-up and help maintain strategic partnerships
• Responsible to maintain up‑to‑date lead funnel
• Manage Calendar and Schedule for VP of Lending
• Coordinate High‑Trust Transfer of Loan File to Loan Coordinator

Success Factors & Matching Measurements

• Success Factor & Matching Measurement 1
• Success Factor: You and your SVP of Lending exceed 15+ loans per month
• Matching Measurement: Rehab Pipeline report from Salesforce
• Success Factor & Matching Measurement 2
• Success Factor: Clients consistently report being amazed by Renovo’s speed and efficiency in processing/underwriting
• Matching Measurement: Monthly NPS score of 80, Beginning of the Loan Response Rate of at least 50%, and great customer feedback in customer comments
• Success Factor & Matching Measurement 3
• Success Factor: Fully Baked Loan File with all supporting documentation
• Matching Measurement: Renovo’s Document Vault has all green check marks before going to underwriting (works with Processor) and all Origination fields are filled out on Salesforce

Behavioral Characteristics

• Great Attitude: You always come into work with a positive attitude and a “will find a way to get it done” mentality
• High-energy: Your enthusiasm motivates everyone you collaborate with, including your VP of Lending, Processors, and most importantly, your clients
• Organized: You must be extremely organized to ensure we fully understand the details of the loans we are processing and we minimize the # of times we unnecessarily reach out to a client
• Say “Yes”: You always find a way to say, “Yes” to all reasonable requests from all internal clients (employees) and external clients (customers)

Renovo Financial is an equal opportunity employer. Renovo Financial does not discriminate in any employment actions (including hiring decisions) with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexualorientation, gender identity and expression, marital status, disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

Renovo offers full‑time employees a 401k plan with employer matching, paid time off, observance of company paid holidays, medical, dental, vision benefits for employees and their dependents, voluntary benefit offerings (life insurance and short‑term disability), pre‑tax FSA, commuter and dependent care benefits, maternity/paternity, hybrid work schedule, and more.