Loan Closer

Renovo Financial

Los Angeles (CA)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Job summary

A growing financial services firm in Los Angeles seeks a Closer to manage loan closings and provide post-closing customer service. Key responsibilities include coordinating with various parties, ensuring timely documentation, and delivering exceptional client experiences. The ideal candidate will have a proactive mindset and strong communication skills. This full-time position offers benefits including medical and vision insurance, a 401(k), and paid parental leave.

Qualifications

Great attitude and a positive mentality.
Proactive in addressing responsibilities.
High energy and leadership qualities.
Vigilant in item accuracy.

Responsibilities

Order appraisals and title, coordinating with insurance agents.
Update all parties involved in transactions.
Prepare loan closing package 48 hours prior to closing.
Ensure all modifications and extensions are signed timely.

Skills

Customer service

Coordination

Attention to detail

Proactive communication

Job description

Renovo Financial is a rapidly growing Chicago-based private lender and mortgage servicer working with real estate investors who acquire and renovate single and multi-family residential properties. We pride ourselves on supporting clients by providing unparalleled service, from the loan application through the payoff. Renovo's reliability and win-win solutions-oriented approach is just one reason why our repeat and referral rates far exceed the industry average. Renovo was honored to be named one of Crain's 50 fastest-growing Chicago companies and the 2022 + 2023 Top Workplace winner, as recognized by The Chicago Tribune, and 2023 Best Workplace by Inc. Magazine.

Position Summary

The Closer has two primary responsibilities; to orchestrate a smooth closing on new loans & deliver excellent post-closing customer service. They are expected to zero-in on a closing date and ensure that all necessary parties are consistently updated throughout the loan application process. Post-closing, they assist their Renovo POD in ensuring the client’s insurance is up to date, extensions are received, and modifications get signed in a timely manner. The Closer is empowered to ensure the client has an amazing experience, with the goal in mind that the client can’t imagine a world without Renovo. This position is eligible for overtime.

Responsibilities

Customer Service: Order appraisals, order title, and coordinate with insurance agent to bind insurance
Consistently update all parties involved in the transaction (client, attorneys, agents, title company, etc.)
Successfully deliver on a smooth closing experience for our borrower and the team
Proactively reach out to clients and vendors who have not responded to our automatic NPS surveys
Documentation: Review and approve entity documentation
Prepare Loan Closing Package 48 hours in advance of closing
Review Loan Closing package to ensure it is signed correctly by all parties
Examine waived/marked up title per Renovo's legal counsel instructions
Authorize Funding for the Transaction
Post-Closing Customer Coordination: Ensure all approved modifications and extensions are signed timely and appropriately
Follow-up on upcoming insurance expirations and get policies updated

Behavioral Characteristics

Great Attitude: You always come into work with a positive attitude and a 'I will find a way to get it done' mentality
Proactiveness: The Closer proactively addresses all functions of their closing and post-closing responsibilities.
High-energy: Your enthusiasm motivates everyone you collaborate with.
Leadership: You emulate positive behaviors for the entire POD and lift up those around you.
Accuracy: The Closer is vigilant in the accuracy of all items they touch (ex. Pre-Close checklist and Client Communication).

Success Factors & Matching Measurements

Measurements to be reviewed Monthly and Bi-Annually

Success Measurement: You are able to coordinate approximately 20 - 25 loan closings a month
Success Measurement: NPS Score: 80+ & Response rate of 60%
Success Measurement: Vendor Contact Entry: Ensure a minimum of 70% of affiliated vendor contacts are entered into the NPS Object for Purchase transactions
Success Measurement: Post-Closing Compliance – 0 Force Placed Insurance or Maturity Defaults at the end of the month

Renovo Financial is an equal opportunity employer. Renovo Financial does not discriminate in any employment actions (including hiring decisions) with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender identity and expression, marital status, disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

Benefits