Production Assistant

Renovo Financial; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k plan with employer matching

Paid time off

Medical, dental, vision benefits

Hybrid work schedule

Job summary

A financial services company in Chicago is seeking a Production Assistant to support the SVPs of Lending by maintaining organized loan files and acting as the primary contact for clients. The ideal candidate will have excellent organizational and communication skills. This full-time position offers a competitive benefits package including paid time off and a 401k plan with employer matching.

Qualifications

• Strong organizational skills to manage loan files efficiently.
• Effective communication to collaborate with clients and internal teams.
• Experience with customer service in a fast-paced environment.
• Serve as the main point of contact for customers through the loan process.

Responsibilities

• Support SVPs by maintaining and organizing loan files.
• Collaborate with loan processors to ensure deal progress.
• Act as the primary contact for customers during the loan process.
• Acts as glue between Processing and the SVP of Lending.

Skills

Organizational skills

Communication skills

Attention to detail

Customer service orientation

Tools

Salesforce

Job description

Position Summary

The Production Assistant is the main support and leverage for top-performing SVPs of Lending. You will gather, organize, and maintain up-to-date loan files for the SVP's book of business. You will capture the structure and context of each deal and work closely with Renovo's loan processors to ensure the deals can be efficiently processed and underwritten. Your success in this role provides the leverage a SVP needs to effectively serve current customers, continue to grow strategic relationships, and bring in lots of new business. In addition to the SVP of Lending, you are the main point of contact for customers as you help them through the loan process. You are the glue between Processing and the SVP of Lending. This position is eligible for overtime.

Corporate Mandates

• Collaborate closely with SVPs to document the structure of a deal


• Draft, Issue, & Collect LOIs.


• Follow-up consistently on the Document Needs List with client


• Follow-up and help maintain strategic partnerships


• Responsible to maintain up-to-date lead funnel


• Manage Calendar and Schedule for VP of Lending


• Coordinate High-Trust Transfer of Loan File to Loan Coordinator

Success Factors & Matching Measurements

• Success Factor 1: You and your SVP of Lending exceed 15+ loans per month
  
  
  
  • Matching Measurement: Rehab Pipeline report from Salesforce
  
  
  
  


• Success Factor 2: Clients consistently report being amazed by Renovo's speed and efficiency in processing and underwriting
  
  
  
  • Matching Measurement: Monthly NPS score of 80, Beginning of the Loan Response Rate of at least 50%, and great customer feedback in customer comments
  
  
  
  


• Success Factor 3: Fully Baked Loan File with all supporting documentation
  
  
  
  • Matching Measurement: Renovo's Document Vault has all green check marks before going to underwriting (works with Processor) and all Origination fields are filled out on Salesforce
  
  
  
  

Behavioral Characteristics

• Great Attitude: You always come into work with a positive attitude and a will find a way to get it done mentality


• High-energy: Your enthusiasm motivates everyone you collaborate with, including your VP of Lending, Processors, and most importantly, your clients


• Organized: You must be extremely organized to ensure we fully understand the details of the loans we are processing and we minimize the number of times we unnecessarily reach out to a client


• Say Yes: You always find a way to say Yes to all reasonable requests from all internal clients (employees) and external clients (customers)

Renovo Financial is an equal opportunity employer. Renovo Financial does not discriminate in any employment actions including hiring decisions with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex including sexual harassment, sexual orientation, gender identity and expression, marital status, disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

Renovo offers full-time employees a 401k plan with employer matching, paid time off, observance of company paid holidays, medical, dental, vision benefits for employees and their dependents, voluntary benefit offerings (life insurance and short-term disability), pre-tax FSA, commuter and dependent care benefits, maternity/paternity, hybrid work schedule, and more.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative, Project Management, and Strategy/Planning

Industries

• Real Estate and Banking