Production Artist, Digital

PetSmart Store Support Group, Inc.; Chicago (IL); On-site; USD 50,000 - 75,000; Full time

Job summary

PetSmart is seeking a detail-oriented Digital Production Artist to support their creative team. This role involves optimizing digital assets, collaborating across functions, and ensuring brand consistency. Ideal candidates will be proficient in Adobe Creative Suite, organized, and passionate about pets.

Benefits

Pet friendly environment

On-site Dog Park

Top Dog gym

Sit & Stay Café

On-site coffee bar

Lil’ Paws learning center (onsite daycare)

Volunteer events with PetSmart Charities

Qualifications

• Experience in digital design or related role with a strong portfolio.
• Proficiency in Adobe Creative Suite.
• Basic knowledge of digital production processes.

Responsibilities

• Support creation of organized wireframes and digital assets.
• Optimize assets for web, mobile, and social platforms.
• Conduct quality checks on assets to ensure they meet project specs.

Skills

Attention to Detail

Adobe Creative Suite

Digital Asset Workflows

Collaboration

Efficiency Automation

Education

2–4 years of experience in a production artist role

Job description

The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses on 4 departments including Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for pets and pet parents.

About the Team

The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses on 4 departments including Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for pets and pet parents.

About the Location

Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

About the Job

We’re a nimble, high-energy Creative Team that thrives on strategy, innovation, and top-tier
execution. We collaborate closely, think big, move fast, and deliver work that earns trust—and
wows both our business partners and pet parents. Our mission? Become the go-to in-house
team that turns creative ideas into real business impact.

You’re a detail-obsessed Digital Production Artist who thrives in the digital landscape. You
know how to bring order to creative complexity, ensuring every asset—from imagery to
metadata—is polished, accurate, and on brand. You've partnered across functions to keep
workflows smooth and assets flowing.

You're collaborative, adaptable, and solutions focused. Feedback sharpens you, not shakes
you. You think ahead, stay organized, and support the creative vision with calm confidence.

You're not just organized—you’re obsessed with efficiency. You look for ways to automate,
accelerate, and improve every step of the process. Fast, smart, and solutions-focused, you think
ahead, stay calm under pressure, and support the creative vision without missing a beat. You’re
not afraid of technology or change.

You're fluent in Adobe Creative Suite, Mac OS, and digital asset workflows, with bonus points
for experience in DAMs, PIMs, and dynamic media systems.

Oh—and you love pets. Like, really love pets. You bring that same passion to the work because
you know that when PetSmart wins, our furry friends do too.

Who do you report to? Creative Director, Brand Campaigns, Digital, Photography & Video

Responsibilities:
• Support the creation of clean, well-organized wireframes and digital assets based on design briefs, ensuring accuracy and clarity for developers and designers.
• Assist in optimizing assets for web, mobile, and social platforms, working closely with developers to maintain quality across formats.
• Prepare and export files using production tools and templates, following established processes to deliver accurate outputs efficiently.
• Help gather, crop, and organize product photography for use in digital designs, ensuring consistency with brand guidelines.
• Conduct basic quality checks on assets to ensure they meet project specs, design standards, and brand consistency.
• Flag layout, resolution, or color issues during production and help troubleshoot under guidance from senior team members.
• Maintain organized working files, using proper naming conventions and version control to support easy handoff and team collaboration.
• Collaborate with designers, developers, and project managers to ensure smooth asset flow and timely delivery.
• Translate creative concepts into production-ready files under direction, adapting designs to meet platform-specific needs.
• Support QA processes by preparing assets for review and making revisions based on feedback.
• Keep production folders and design components tidy and labeled to ensure assets are reusable and scalable.

Qualifications:
• 2–4 years of experience in a production artist, digital designer, or related role with a portfolio demonstrating attention to detail and execution.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, XD, and/or Figma).
• Basic knowledge of file types, resolution, and digital production processes.
• Familiarity with responsive web and digital design formats (e.g., social media, email, and web assets).
• Strong attention to detail and commitment to quality.
• Organized, deadline-driven, and able to handle multiple tasks in a fast-paced environment.
• Clear communicator and reliable team player who’s eager to learn and grow alongside senior creatives.

About the Culture

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #Life A tPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

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