Production Administrative Assistant

Groundworks; Traverse City (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive base pay

Bonus based on company performance

Two weeks PTO

6 paid holidays

Employee Ownership Program

Tuition Reimbursement

Work-life balance

Benefits package (medical, dental, VSP

401(k) and company match

Maternity leave

Job summary

Groundworks, North America’s leader in foundation solutions, is seeking a Production Administrative Assistant to support timekeeping, paperwork, scheduling, and data accuracy. You will interact with our field teams and customers to ensure smooth operations and a positive experience.

The role emphasizes a proactive, service-oriented approach and the ability to manage multiple workflows in a fast-paced environment, with opportunities for growth and internal advancement.

Qualifications

• Positive and motivated with excellent communications skills.
• Previous call center or customer service experience preferred
• Ability to adapt quickly to changes in work strategy
• Excellent oral and written communication

Responsibilities

• Provide administrative support for timekeeping
• Create weekly job packs
• Create and close purchase orders
• Ensure office equipment is in working order to include scheduling maintenance
• Great customer experiences and service is how we built our reputation. You will be the right fit is you believe in serving people and solving problems.
• Setting and confirming install dates
• Mailing customer information packets
• Following up with customers on a variety of issues
• Updates customer records for accuracy
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.

Skills

Customer service mindset

Communication skills

Computer skills

Adaptability

Positive attitude

Education

High School Degree/GED

Job description

Are you organized, detail** ‑ **driven, and energized by keeping operations running smoothly?

At Groundworks, North America’s leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow‑through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. If you thrive in a fast‑paced environment and want a stable role with growth opportunities at a nationally respected company, this position is built for you.

The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction. Support administrative needs of a busy customer service-based industry.

Duties and Responsibilities

• Provide administrative support for timekeeping
• Create weekly job packs
• Create and close purchase orders
• Ensure office equipment is in working order to include scheduling maintenance
• Great customer experiences and service is how we built our reputation. You will be the right fit is you believe in serving people and solving problems.
• Setting and confirming install dates
• Mailing customer information packets
• Following up with customers on a variety of issues
• Updates customer records for accuracy
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
  

Qualifications

• High School Degree/GED
• 1-2 years Administrative Assistant experience preferred
• Previous call center or customer service preferred
• Must be positive and motivated with excellent communications skills
• Ability to adapt quickly to changes in work strategy
• Excellent computer skills
• Great oral and verbal communication

Working Conditions

• Seeing with the ability to read reports, data, statistics and information on computer screens are required.
• Full-time
• Onsite

What We Offer:

• Competitive base pay + bonus based on company performance
• Annual Tribe Appreciation Tour, holiday & volunteer events
• Upward mobility - we promote from within 80% of the time
• When you win, you own it—our Employee Ownership Program lets you share the upside
• Tuition Reimbursement Program - we invest in your development!
• Work-life balance - 2 weeks PTO and 6 paid holidays
• US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
• Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance