Production Administrative Assistant

Groundworks, LLC; Bloomington (IL); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Employee Ownership-like benefits

Tuition Reimbursement Program

PTO and holidays

Comprehensive benefits package

Job summary

Groundworks, LLC in Bloomington, IL is seeking a Production Administrative Assistant to support scheduling, paperwork, and customer service for our field teams. You will help keep projects on track by managing timekeeping, creating weekly job packs, and coordinating installation dates with customers, while upholding Groundworks’ reputation for service.

This full-time onsite role offers a stable path with growth opportunities and exposure to a busy customer-service-based industry.

Qualifications

• High School Diploma or GED required or equivalent.
• 1–2 years administrative assistant experience preferred.
• Previous call center or customer service experience preferred.
• Excellent communications skills and ability to adapt to changes.

Responsibilities

• Provide administrative support for timekeeping and paperwork.
• Create weekly job packs and schedule new projects.
• Confirm installation dates and coordinate with customers.
• Order permits and engineering reports for upcoming projects.
• Maintain accurate customer records and deliver great service.

Skills

Communication skills

Computer skills

Customer service experience

Organizational skills

Education

High School Diploma or GED

Job description

## Production Administrative AssistantApply: Bloomington, IL: Normal, IL: Full time: Posted Today: JR112085**Are you organized, detail****‐****driven, and energized by keeping operations running smoothly?**At Groundworks, North America’s leader in foundation solutions, our **Production Administrative Assistants** are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow‐through that keep projects on track. **From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience.** If you thrive in a fast‐paced environment and want a stable role with growth opportunities at a nationally respected company, this position is built for you. The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction. Support administrative needs of a busy customer service-based industry. **Duties and Responsibilities*** Provide administrative support for timekeeping* Create weekly job packs* Schedule new projects and warranty work* Confirmation calls to customers regarding upcoming projects* Order permits and engineering reports for upcoming projects* Great customer experiences and service is how we built our reputation. You will be the right fit is you believe in serving people and solving problems.* Set and confirm installation dates* Order utilities to be marked at job sites* Follow up with customers on a variety of issues* Update customer records for accuracy* It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.**Qualifications*** High School Degree/GED* 1-2 years Administrative Assistant experience preferred* Previous call center or customer service preferred* Must be positive and motivated with excellent communications skills* Ability to adapt quickly to changes in work strategy* Excellent computer skills* Great oral and verbal communication**Working Conditions*** Seeing with the ability to read reports, data, statistics and information on computer screens are required.* Full-time* Onsite **What We Offer:** * Competitive base pay + bonus based on company performance ($30-45k avg.)* Annual Tribe Appreciation Tour, holiday & volunteer events* Upward mobility - we promote from within 80% of the time* When you win, you own it—our Employee Ownership Program lets you share the upside* Tuition Reimbursement Program - we invest in your development!* Work-life balance - 2 weeks PTO and 6 paid holidays* US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave* Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance