Product Training Specialist

Carrier; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Carrier, based in New York, NY, seeks a Training Specialist for the Parts Division. This role involves designing and delivering training programs for HVAC parts, ensuring employees and customers are knowledgeable and effective. The position requires collaboration with various teams and strong project management skills.

Applicants should have a Bachelor's degree and a minimum of 3 years experience in Marketing. Preferred qualifications include a Master's degree and experience with HVAC parts distribution.

Qualifications

• 3+ years of experience in Marketing.
• Training experience with HVAC parts distribution is preferred.

Responsibilities

• Design, develop, and implement training programs for HVAC parts.
• Conduct training sessions for employees and customers.
• Maintain records of training activities and report on effectiveness.

Skills

Strong project management skills

Strong communication skills

Excellent problem-solving skills

Highly organized

Education

Bachelor’s degree

MA/MS degree in Business, Marketing, Communications, or a related field

Job description

Carrier Global Corporation, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world‑class, diverse workforce that puts the customer at the center of everything we do.

About this role

The Carrier North America HVAC parts business is responsible for the supply of Original Equipment Manufacturer (OEM) replacement parts in support of Carrier / Bryant / Payne and ICP equipment, both in and out of warranty as well as managing and promoting branded aftermarket products.

As a Training Specialist for the Parts Division of Carrier, you will collaborate with the Sr. Training Manager on developing and executing comprehensive training programs to ensure that our employees and customers have the necessary knowledge and skills to support our HVAC parts and components effectively. You will collaborate closely with cross‑functional teams to enhance product understanding, customer service, and overall operational excellence.

Key Responsibilities

• Design, develop, and implement training programs that cover a wide range of HVAC parts and components.
• Identify training needs through performance analysis and work closely with department heads to define training goals.

Curriculum Creation

• Develop training materials, including presentations, manuals, online courses, and videos, ensuring they are up-to-date and engaging.
• Create assessment tools to measure the effectiveness of training programs.

Training Delivery

• Conduct training sessions for employees and customers, both in‑person and through virtual platforms.
• Adapt training methods to meet the diverse learning styles and needs of participants.

Continuous Improvement

• Continuously evaluate the effectiveness of training programs and make adjustments as necessary to ensure optimal performance.
• Stay up-to-date with industry trends and new product releases to incorporate relevant information into training.

Collaboration

• Work closely with department heads, product managers, and sales teams to align training programs with business objectives.
• Foster a culture of continuous learning and development throughout the Parts Division.

Documentation and Reporting

• Maintain accurate records of training activities, participant progress, and feedback.
• Provide regular reports to management on the success and impact of training programs.

Required Qualifications

• Bachelor’s degree
• 3 + years of experience in Marketing

Preferred Qualifications

• MA/MS degree in Business, Marketing, Communications, or a related field with 2+ years’ experience in Marketing
• Training experience with HVAC parts distribution
• Strong project management skills
• Strong communication skills with the ability to interact within a cross‑functional team of engineering, product, sales, purchasing and marketing.
• Successful experience in leading teams and working in a matrix environment.
• Excellent problem‑solving and analytic skills
• Highly organized with strong attention to detail, while also able to manage multiple priorities
• Sense of urgency, self‑initiative, commitment, and sense of ownership
• Superior follow‑up and follow‑through skills