Product Training Manager

Carrier; Kennesaw (GA); On-site; USD 75,000 - 95,000; Full time

Job summary

Carrier in Kennesaw, GA is seeking a Product Training Manager to lead a training team focused on HVAC controls. The role involves developing training programs, enhancing product training effectiveness, and collaborating with various teams to improve training approaches.

The ideal candidate must have a BA/BS degree, strong HVAC controls product experience, and supervisory skills. This is an onsite position offering an opportunity to make a meaningful impact in the training domain.

Qualifications

• BA/BS degree required.
• 3+ years of training experience.
• 5+ years of HVAC controls product experience.
• 2+ years of supervisory experience.

Responsibilities

• Lead the training program and manage the training team.
• Develop training tools and conduct technical training.
• Engage and educate dealers regionally and at the training center.
• Collaborate with teams to enhance training modules.

Skills

Training experience

HVAC controls product experience

Supervisory experience

Analytical skills

Presentation skills

Microsoft Office skills

Education

BA/BS degree

Tools

Learning Management Systems

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world‑class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Carrier University in Kennesaw GA is actively seeking a Product Training Manager to join the team. The Product Training Manager will lead a team of experienced Product Training professionals in HVAC controls, setting objectives and guiding others on the execution of training plans. Also take responsibility for providing recommendations to enhance the effectiveness of various HVAC Controls product training programs. This is an onsite role in Kennesaw GA.

Key Responsibilities

• Lead the training program, manage the training team, and conduct ad hoc technical training
• Lead the development of training tools
• Lead forums and learning events to engage and educate dealers regionally as well as at the Carrier Controls Training Center
• Manage the Partners‑in‑Training program
• Collaborate with Instructional Designers and Subject Matter Experts to develop training modules
• Supervise the use of a Learning Management Systems
• Continually improve course materials; supplement and share teaching responsibilities
• Work directly with Distribution, Field Sales, and Dealers to conduct ongoing voice of customer research to improve the training approach
• Collaborate with Product Managers, Carrier University and Customer Training Partners on training development and strategy
• Support the marketing loyalty program

Basic Qualifications

• BA/BS degree
• 3 years plus training experience
• 5 years plus HVAC controls product experience (application, installation and operation)
• 2 years plus supervisory experience

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• MA/MS degree
• Manage training programs, and training efforts in a fast‑paced environment
• Curriculum development, educational design and learning management systems
• Understand marketplace dynamics, i.e. industry trends and assessment of key competitors' programs
• Analytical skills with demonstrated ability to pull data from assorted sources and synthesis in both graphic and verbal format
• Presentation skills that it is easily understood by the target audience
• Strong public speaking skills
• Communicate professionally in English written and verbal format across a wide audience
• Advanced level skills with Microsoft Office (Excel, Word, & PowerPoint)
• Organized with attention to detail, while also able to manage multiple priorities