Product Trainer

Arc'teryx Equipment; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Product Trainer to enhance retail training strategies. This role involves collaborating with cross-functional teams to deliver engaging learning experiences for retail staff. You will be responsible for assessing training needs, managing logistics, and applying innovative training techniques to ensure staff are well-equipped to promote and sell products effectively. If you are passionate about outdoor products and possess excellent interpersonal skills, this is an exciting opportunity to make a significant impact on retail performance.

Qualifications

• Experience as a Retail Trainer or similar role is essential.
• Fluency in Japanese and business-level English is required.

Responsibilities

• Deliver strategic product training programs for retail stores.
• Observe interactions to identify areas for improvement.

Skills

Interpersonal Skills

Presentation Skills

Problem Solving

Training Techniques

Retail Sales Motivation

Job description

Role Overview

As a Product Trainer, you will be responsible for the execution of the training strategy for our retail stores. You will collaborate with cross-functional partners to deliver transformational learning experiences related to any of our current and future products. Note that this position requires visiting our retail stores to work closely with our retail shop staff on a regular basis.

Key Responsibilities

• Deliver strategic product training programs to support our retail stores
• Observe how shop staff interact with clients to identify areas of improvement
• Determine training needs both for individuals and teams
• Managing logistics, schedules and resources for training events, ensuring they align with the strategic objectives
• Apply various retail training techniques (e.g. gamification, case studies and group activities)
• Facilitating feedback collection from training sessions, analysing data, and relaying insights to Training Manager and cross-functional stakeholders for ongoing program enhancement
• Maintain updated records of training curriculum and material

Qualifications

• Work experience as a Retail Trainer, Sales Trainer, or similar role
• High interest in technical outdoor product
• Experience in a retail leadership role
• Excellent interpersonal skills, and the ability to build relationships at all levels of the organization
• Language: Japanese (fluent), English (business level)
• Experience in Sporting/Outdoor Goods is a plus

Type of person we are looking for

• Available to travel and visit our retail stores, as needed
• Proactive in identifying the root cause of issues and developing solutions
• Remain highly flexible and adaptable when faced with ambiguity
• Excellent presentation skills
• Ability to motivate employees to achieve retail sales targets