Product Trainer

CACI International; United States; Remote; USD 56,000 - 118,000; Full time

Job summary

An innovative firm is seeking a Product Trainer to join its dynamic team in Rochester, NY. In this role, you will provide expert training for cryptologic operators on advanced tactics and techniques using cutting-edge products. You will work closely with various teams to enhance training materials and ensure the accuracy of product documentation. This position offers a unique opportunity to impact customer success directly while fostering a culture of integrity and continuous growth. If you thrive in a fast-paced environment and are passionate about training and development, this role could be the perfect fit for you.

Benefits

Flexible time off

Comprehensive healthcare benefits

Wellness programs

Financial support

Retirement benefits

Continuing education opportunities

Qualifications

• Bachelor’s degree with 4 years of experience or 10 years of related experience.
• Active Secret clearance and training experience with customers.

Responsibilities

• Provide training on cryptologic operations using core Mastodon Design products.
• Develop training packages and provide technical product support.

Skills

Training and presentation experience

Familiarity with tactical communications networks

Signals intelligence collection equipment

Electronic warfare operations

Customer relationship development

Education

Bachelor’s degree

Associates Degree

Tools

Sceptre

Tactical ELINT tools

Job description

Product Trainer

Job Category: Training

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 50%

Type of Travel: Local

CACI's Mastodon Design team in Rochester, NY is looking to hire a Product Trainer to join their growing team. This organization specializes in designing and building hardware and software to meet our customers’ next requirement. We focus on offering devices that can be fielded immediately to meet the mission needs that lie directly ahead. Size, weight, power, and packaging are of paramount importance in everything we design and build.

What You’ll Get to Do:

• Responsible for providing subject matter expertise for training cryptologic operators using Mastodon Design core products on advanced tactics, techniques, and procedures for collection and exploitation of communications using the core Mastodon Design product portfolio.
• Performs end-user training, including new-user and train-the-trainer events; tailors complexity and depth of presentation to user experience level.
• Works with technical publications group to develop new training packages and enhance existing training curriculum and material.
• Responsible for providing technical product support for the core Mastodon Design product portfolio, including system operation, user training, and troubleshooting.
• Assists both internal and external customers with system troubleshoot triage and path to resolution.

More About the Role:

• Conducts training after action review and distills user feedback into actionable recommendations for enhancements to both current and future products, systems, and processes.
• Works with engineering, sales, program management, and systems engineering on product content for responses to RFI’s/RFP’s and other inquiries requiring specific product knowledge.
• Ensures the consistency and accuracy of product instruction including product specifications, marketing material, and technical support documentation.
• Supports customer demonstrations, field trials, and other customer facing events as required.

You’ll Bring These Qualifications:

• Bachelor’s degree and minimum 4 years of prior relevant experience, 2 years post-Secondary / Associates Degree and a minimum of 8 years of prior related experience, or 10 years of prior related experience.
• Active Secret clearance
• Travel: 50% or more, including potential for international travel.
• Familiarity with tactical communications networks, signals intelligence collection equipment and electronic warfare operations.
• Training and presentation experience with internal and external customers.

These Qualifications Would be Nice to Have:

• Experience with working with sales or front-end of the business personnel, as well as dealing directly with customer and end users.
• Ability to thrive in a fast-paced and dynamic environment within a rapidly growing business and evolving organization.
• Military service/ background, strongly preferred.
• Experience with classroom instruction of military equipment, ideally with previous military training certification experience.
• A strong background in 802.11 preferred.
• Familiarity with Sceptre and tactical ELINT tools preferred.
• Experience with program of instruction development; administration of checks on learning, quizzes, and tests; and group and one-on-one instruction methodology.
• Enjoys working with people, developing relationships, and sharing knowledge.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is: $56,000-$117,500.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.