Product Trainer

Rethink; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Unlimited paid time off

Company health benefits

Free snacks and refreshments

Casual attire

Team outings and volunteer events

Job summary

Rethink, located in Austin, Texas, is seeking a Product Trainer to enhance client training experiences for their SaaS products. You'll deliver engaging and effective training sessions both virtually and onsite, ensuring successful client onboarding and adoption of Rethink solutions.

The ideal candidate will possess strong technical knowledge, excellent communication, and collaborative skills, while being passionate about contributing to a fast-paced startup culture. This role offers competitive salary and various benefits, fostering a fun and collaborative environment.

Qualifications

• Experience training internal and external stakeholders on SaaS products.
• Operational experience developing training materials and certifications.
• Ability to learn technical products quickly.

Responsibilities

• Deliver training curriculum to new clients and employees.
• Build and scale product training programs.
• Collaborate with Sales and Client Success teams on technical questions.

Skills

Strong communication skills

Technical acumen

Team collaboration

Presentation skills

Organizational skills

Tools

Salesforce.com

Job description

At Rethink, we build enterprise cloud technology to power and transform the biggest names in commercial real estate (CRE) industry. Rather than wait for success, our team embraces change to innovate and develop cutting‑edge solutions to give CRE brokers enhanced efficiency in their day‑to‑day operations and better insight into their business performance. By enabling data‑driven decisions, Rethink supports our customers as they help companies like Lululemon, Whole Foods, and Blackstone shape the world we live in. As we strive to achieve the greatest measure of success possible, we fail together, win together, and are rewarded together.

With our talented team and strategic partnership with Salesforce.com, our flagship product, Rethink CRM, has become the number one cloud‑computing commercial real estate application built on the Salesforce.com platform. Rethink is looking for talented, creative, and energetic individuals who want to join our quickly growing team and be a part of the next tech start‑up phenomenon.

Job Description

Rethink is looking for an energetic, articulate, and experienced Product Trainer to join Rethink's Client Success team to deliver an excellent training experience for our clients. The Product Trainer will deliver Rethink product training to customers, employees, and partners in both virtual and onsite environments. You will be a subject matter expert and technical evangelist for Rethink product(s) and the commercial real estate domain.

What You’ll Do

• Redefine internal training content, and deliver curriculum for Rethink Employees during onboarding and continued education
• Build and scale product training program to ensure effective client adoption of Rethink across all client profiles
• Ensure new Rethink clients are successfully trained and onboarded by delivering Rethink training in a virtual and classroom environment
• Work collaboratively with Sales and Client Success departments by providing support in addressing technical questions for clients
• Build and scale Rethink’s training program from the ground up to ensure effective adoption of Rethink across all use cases
• Stay up-to-date on the latest product updates from our partner, Salesforce.com

What We’re Looking for in You

• Ability to operate effectively in a fast‑paced, team environment
• Extremely organized, methodical and analytical, and able to navigate customer situations through creative and adaptive approaches
• Strong understanding of different learning styles and ability to translate this into appropriate training methods to ensure information retention and application by clients
• Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non‑technical individuals
• Customer oriented with strong communication skills
• Outstanding team‑collaboration with Client Success to ensure training and client progress is clearly communicated with associated team members
• Capability to learn and think creatively
• Ability to travel as needed (up to 20% per month) to deliver training, mostly in North America, but there may be some opportunity for international travel
• Strong presentation skills
• A strong desire to be in a start‑up culture and a willingness to go the extra mile

Qualifications

• Experience training internal (employees) and external (customers and partners) stakeholders on how to administer, configure, and adopt SaaS products
• Operational experience developing and maintaining training philosophy, curriculum, classrooms, quizzes, certifications, etc.
• Salesforce.com expert

Benefits

• Competitive base salary with company units
• Company health benefits coverage and an HSA option
• Unlimited paid time off and paid holidays
• Fun, collaborative and hard‑working environment
• Open, dog friendly and eco‑conscious office space in East Austin
• Free parking
• Casual attire
• Free snacks and refreshments (beer and kombucha on tap)
• Quarterly Town Hall off‑sites
• Opportunity to be involved in employee advisory board to help guide direction of the company
• Team outings and volunteer events