Product Technician Level 1 (East Point, GA)

Ashley Furniture Industries; Atlanta (GA); On-site; USD 22,000 - 33,000; Full time

Job summary

Ashley Furniture Industries, LLC is seeking a Product Technician Level 1 to inspect assembled products, determine repair vs replacement, and restore items to like-new condition using refinishing, upholstery, painting, and related techniques.

The role involves repairing wood, fabric, leather, and metal furniture, following safety rules, assisting guests during in-home repairs, and completing electronic paperwork. Training and national certification are part of the program.

Qualifications

• Previous repair, set up and/or warehouse experience.
• Good computer skills with working knowledge of Microsoft Office products and ability to learn in-house programs.
• Good verbal communication skills.
• Demonstrate the company's Values.
• Combination of education and experience will be considered.

Responsibilities

• Inspect all assembled products in the run lane for delivery and assess if products can be repaired or must be replaced.
• Restore product to like-new conditions using refinishing, re-upholstery, painting, etc.
• Repair damaged stock, wood, fabric, leather, and metal furniture using approved methods.
• Understand and follow all safe work practices and rules, including WHMIS.
• Answer guests' questions during in-home repairs.
• Document and complete service reports and paperwork, including inventory control information.
• Completion of electronic paperwork within our software platform
• Communicate any issues on the service vehicles.
• Attend training on furniture repair topics.
• Inspect and validate the repair parts.
• Understand, follow, and ensure compliance with all safe work practices and rules.
• Assure compliance with all Company policies and procedures.
• Demonstrate the company’s values in all aspects of their work performance.
• Participate in our National Certification program.

Skills

Repair/maintenance experience

Computer skills (MS Office)

Verbal communication

Values alignment

Education

High school diploma + repair experience

Job description

Product Technician Level 1

Inspect all assembled products in the run lane for delivery and assess if products can be repaired or must be replaced.

• Restore product to like-new conditions using proven techniques, including refinishing, re-upholstery, painting, etc.
• Repair damaged stock, wood, fabric, leather, and metal furniture using approved methods.
• Understand and follow all safe work practices and rules, including WHMIS.
• Answer guests' questions during in-home repairs.
• Document and complete service reports and paperwork, including inventory control information.
• Completion of electronic paperwork within our software platform
• Communicate any issues (mechanical or otherwise) on the service vehicles.
• Attend training on furniture repair topics.
• Inspect and validate the repair parts.
• Understand, follow, and ensure compliance with all safe work practices and rules.
• Assure compliance with all Company policies and procedures.
• Demonstrate the company’s values in all aspects of their work performance.
• Participate in our National Certification program.
• Other duties: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required, or which may change over time, and which can be changed at any time, with or without notice.

SUCCESS METRICS

• Completes per hour.
• Perfect repair index
• Speed to guests.
• Safety Compliance

Experience

• Previous repair, set up and/or warehouse experience.
• Good computer skills with working knowledge of Microsoft Office products and the ability to learn in-house computer programs.
• Good verbal communication skills.
• Demonstrate the company's Values.

EDUCATION

• High School diploma with two years of practical work experience in furniture repair, including upholstery, leather repairs, and wood refinishing.
• Combination of education and experience will be considered.

CORE COMPETENCIES

• Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience.
• Good physical condition with stamina to lift at least 50-100 pounds.
• Able to conduct physical work in warm and cold conditions.
• Operates various equipment and tools

WORK PARAMETERS

• Ability to work evenings, weekends, and holidays as required.
• Driver’s License Required.
• A satisfactory Criminal Record Check is required.
• Some exposure to solvents.
• Ability to lift 50-100 lbs.