Product Technician (Furniture Repair Technician) Warren, MI

Ashley Furniture Industries; Warren (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Ashley Furniture Industries is seeking a Furniture Service Technician to repair case goods, leather, and upholstery, including minor home repairs. You will handle various product damages with a customer-focused mindset, delivering world-class service to customers in their homes where required.

Responsibilities include performing repairs with minimal guidance, refinishing surfaces, inspecting damage for repair feasibility, and coordinating with warehouse personnel to ensure quality outcomes.

Qualifications

• Repair of case goods, leather, and upholstery furniture.
• Ability to perform minor furniture repairs and assess damage.
• Maintain safety and cleanliness in the work area.

Responsibilities

• Repairs with little guidance on all product types.
• Performs minor repair on top of surface of case pieces and tables.
• Performs refinishes and touch-ups as needed.
• Inspects damaged products for repair feasibility and outcome.
• Keeps tools, parts, and workspace organized and safe.
• Collaborates with warehouse staff during inspection and repair processes.
• Documents recurring damages and communicates repair limitations.
• Supports other technicians as needed.

Skills

Repair expertise

Customer service

Attention to detail

Tools

Spray booth setup

Job description

Furniture Service Technician For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose At Ashley The Outside Service Technician role is primarily responsible for the repair of case goods, leather, and upholstery furniture. You will be completing minor furniture repairs on all types of product damage, including handling or damage that may occur with furniture purchased in customers’ homes. It is critical to have a customer centric mindset as your service is direct to the customer and our goal is to always give our customers a world class experience.

Furniture Service Technician For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose At Ashley The Outside Service Technician role is primarily responsible for the repair of case goods, leather, and upholstery furniture. You will be completing minor furniture repairs on all types of product damage, including handling or damage that may occur with furniture purchased in customers’ homes. It is critical to have a customer centric mindset as your service is direct to the customer and our goal is to always give our customers a world class experience.

Responsibilities

• Repairs with little guidance on all product types.
• Completes all repair types of entry level with additional skills requirements.
• Performs minor repair on top of surface of case pieces and tables.
• Performs solid color paper/side refinishes.
• Performs small corner damages that requires rebuild.
• Has general understanding of spray booth set up and use.
• Performs advance replacement part repairs.
• Communicates any maintenance of tools, parts and hardware needed as well as keeping repair area/shop clean.
• Helps to inspect damaged product and conveys if it can be repaired to like new conditions.
• Works with warehouse personnel on techniques of minor touch up on products during the inspection process.
• Documents and follows through on reocurring product damages.
• Assists other technicians.
• Accurately reports situations that occur when repairs can not be completed.
• Must be able to assess damages to determine the most efficient way to repair them.
• Identifies damage, loss or surplus of goods and materials stored in the warehouse.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
• Complies with safety regulations and maintains clean and orderly work areas.
• Maintains proper safety usage of all products that are used within the department.

At Ashley, we’re more than a business... we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry. Ready to grow? You’ve come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you’ll learn from the best in the business.