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A leading company in voice paging and intercom systems is seeking a Product Technical Support Representative. This entry-level role involves assisting customers with technical challenges related to voice and data systems. The ideal candidate will provide expert guidance and support through various communication channels, ensuring optimal system performance for businesses.
Join to apply for the Product Technical Support Representative role at Valcom Inc.
Valcom Inc is a leader in voice paging, intercom, and emergency notification systems, with a focus on innovation and customer support. We are seeking a Product Technical Support Representative to assist customers with technical challenges related to our analog and IP-based voice and data systems. This role involves providing expert guidance via phone, email, and chat to help businesses optimize their communication systems.
This on-site position involves working in a professional office environment, using standard office equipment, and requires effective communication, problem-solving, and fine motor skills.
This is a full-time, on-site role with standard hours (Monday to Friday, 8:30 am to 5:30 pm), with occasional schedule adjustments to meet business needs. The position is entry-level, within the Information Technology and Telecommunications industries, located in Roanoke, VA.