Product Technical Support Junior Associate Consultant (Intern)

Mercedes-Benz USA

Jacksonville (FL)

On-site

USD 2,066,000 - 3,444,000

Part time

14 days+

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Benefits offered by this job

Company phone available

Employee events

Health benefits

401(k) plan

Commuter benefits

Flexible hours

Employee discounts

Coaching

Employee stock participation

Parking

Job summary

Mercedes-Benz USA seeks a Product Technical Services Junior Associate Consultant (internship) in Jacksonville to support fleet management, diagnostics, and root-cause analysis with PTS engineers. The role involves collaborating with MBUSA teams to assist dealers and ensure product reliability.

Ideal candidates are enrolled in a Bachelor's or Master's program, available part-time (up to 28 hours/week) from Sep 2026 to Feb 2027, and possess automotive dealership exposure plus proficiency in data

Qualifications

Currently enrolled in a Bachelor's or Master's program or graduated no more than 12 months prior to internship start date.
Available from Sept 2026 to Feb 2027; up to 28 hours per week.
Proof of Proficiency (Portfolio, Recommendation Letters, etc.) and automotive dealership experience.

Responsibilities

Assist MBUSA product technical support engineers in identifying, tracking, and resolving issues in the US market model lines.
Participate in component tear down and root cause analysis.
Interface with MBUSA business units to support dealers and products.
PDI of new fleet vehicles; maintain current test and buy back fleets.

Skills

Dashboarding

Data analysis

Technical writing

Teamwork

Education

Pursuing Bachelor's or Master's

Tools

Power BI

Excel

MS Office

Job description

About Us

Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Aufgaben

About Us

Department Overview

Engineering Services supports the Pre-Sales and After-Sales business components of MBUSA and various quality organizations within Mercedes-Benz AG. The Engineering Services team is dedicated to providing exemplary customer service, with a high focus on technical support and quality. Our customers are varied from the Mercedes-Benz dealers, consumers, MBUSA, Mercedes-Benz AG, and external providers such as Independent Service Providers, Suppliers, and Governmental Agencies (NHTSA, EPA, CARB, DOJ).

Mercedes-Benz USA Product Technical Services Junior Associate Consultant (JAC) Overview and Responsibilities

The JAC will be embedded within the Product Technical Support (PTS) team and interface with the engineers. Here the JAC will assist with fleet management, servicing vehicles, and investigating root cause analysis with PTS engineers. Primary responsibilities of the JAC:

Assisting the MBUSA product technical support service engineers in identifying, tracking, and resolving issues in the Mercedes-Benz model lines sold and serviced in the US (NAFTA) market
Participating in component level tear down and root cause analysis
Interfacing with the other business units of MBUSA on PTS’s behalf in conjunction with the engineers in order to support our dealers and products
PDI new fleet vehicles
Maintain current test and buy back fleets

Qualifikationen

Required Qualifications:

Students who are currently enrolled in a Bachelors or Master’s program or have graduated no more than 12 months prior to internship start date.
Available from September 2026 to February 2026
28 hours maximum per week
Proof of Proficiency (Portfolio, Recommendation Letters, etc.)
Automotive dealership experience

Preferred Skillset:

Proof of Proficiency (Portfolio, Recommendation Letters, etc.)
Working level aptitude with Microsoft Office suite (Word, Excel, Powerpoint)
Strong technical mindset, automotive based diagnostics experience preferred
PowerBi and experience constructing and editing dashboards
Database and data management skills, reporting, and interpretation
Strong oral and written communication skills specifically with respect to technical writing

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

Benefits