Product Technical Support Junior Associate Consultant (Intern)

Mercedes-Benz Vans USA

Jacksonville (FL)

On-site

USD 25,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Employee phone allowance

Employee events

Healthcare

Pension plan

Flexible working hours

Parking

Job summary

Mercedes-Benz USA seeks a Product Technical Services Junior Associate Consultant (JAC) intern in Jacksonville, FL. You will be embedded in the Product Technical Support team, assisting engineers with fleet management, servicing vehicles, and performing root cause analysis.

You will work 28 hours per week, collaborate with dealers and MBUSA cross-functional teams, and build dashboards using Power BI while developing data-management and technical writing skills.

Qualifications

Currently enrolled in a Bachelor's or Master's program or graduated within 12 months.
Availability from September 2026 to February 2026 (internship period).
28 hours maximum per week.
Proof of proficiency (portfolio, recommendation letters, etc.).
Automotive dealership experience.

Responsibilities

Assist MBUSA product technical support service engineers in identifying, tracking, and resolving issues in the Mercedes-Benz model lines sold and serviced in the US (NAFTA) market.
Participate in component level tear down and root cause analysis.
Interface with MBUSA business units on PTS’s behalf in conjunction with the engineers to support our dealers and products.
PDI of new fleet vehicles.
Maintain current test and buy back fleets.

Skills

Power BI

MS Office

Dashboard creation

Technical mindset

Diagnostics experience

Portfolio/Letters

Education

Bachelor's/Master's student or recent graduate

Tools

PowerBI

Microsoft Office Suite

Job description

About Us

Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Aufgaben

Department Overview

Engineering Services supports the Pre-Sales and After-Sales business components of MBUSA and various quality organizations within Mercedes-Benz AG. The Engineering Services team is dedicated to providing exemplary customer service, with a high focus on technical support and quality. Our customers are varied from the Mercedes-Benz dealers, consumers, MBUSA, Mercedes-Benz AG, and external providers such as Independent Service Providers, Suppliers, and Governmental Agencies (NHTSA, EPA, CARB, DOJ).

Responsibilities

Mercedes-Benz USA Product Technical Services Junior Associate Consultant (JAC) Overview and Responsibilities The JAC will be embedded within the Product Technical Support (PTS) team and interface with the engineers. Here the JAC will assist with fleet management, servicing vehicles, and investigating root cause analysis with PTS engineers. Primary responsibilities of the JAC:

Assisting the MBUSA product technical support service engineers in identifying, tracking, and resolving issues in the Mercedes-Benz model lines sold and serviced in the US (NAFTA) market
Participating in component level tear down and root cause analysis
Interfacing with the other business units of MBUSA on PTS’s behalf in conjunction with the engineers in order to support our dealers and products
PDI new fleet vehicles
Maintain current test and buy back fleets

Qualifikationen

Required Qualifications

Students who are currently enrolled in a Bachelors or Master’s program or have graduated no more than 12 months prior to internship start date.
Available from September 2026 to February 2026
28 hours maximum per week
Proof of Proficiency (Portfolio, Recommendation Letters, etc.)
Automotive dealership experience

Preferred Skillset

Proof of Proficiency (Portfolio, Recommendation Letters, etc.)
Working level aptitude with Microsoft Office suite (Word, Excel, Powerpoint)
Strong technical mindset, automotive based diagnostics experience preferred
PowerBi and experience constructing and editing dashboards
Database and data management skills, reporting, and interpretation
Strong oral and written communication skills specifically with respect to technical writing

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

Benefits