Product Supportability Program Manager

KLA; Phoenix (AZ); On-site; USD 109,000 - 185,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Employee stock purchase program (ESPP)

Tuition reimbursement program

Wellness benefits including EAP

Paid time off and paid holidays

Family care and bonding leave

Job summary

KLA's Product Supportability Program Manager leads strategic initiatives to ensure long-term product and service continuity across the installed base. This role partners with Product Divisions, Engineering, Supply Chain, Manufacturing, and Legal to identify risks, develop mitigation strategies, and drive cross-functional programs for improved availability and resilience.

The position focuses on roadmaps, governance, and aligning global stakeholders, sustaining customer support throughout the

Qualifications

• Doctorate (Academic) degree required, related work experience not specified.
• Master's degree with 3 years related work experience.
• Bachelor's degree with 5 years related work experience.

Responsibilities

• Lead strategic initiatives to improve long-term product and service continuity across the installed base.
• Develop supportability roadmaps aligned with business objectives and operational requirements.
• Identify supportability risks and drive mitigation plans across product portfolios.
• Coordinate governance and reporting with executive stakeholders to monitor program health.

Skills

Executive Communication

Education

Doctorate (Academic) Degree

Master's Level Degree

Bachelor's Level Degree

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

The Product Supportability Program Manager leads strategic initiatives that ensure long-term product and service continuity across KLA's installed base. This role partners with Product Divisions, Engineering, Supply Chain, Manufacturing, Global Trade Compliance, Legal, and Service organizations to identify supportability risks, develop mitigation strategies, and drive cross-functional programs that improve product availability, service readiness, and business resilience.

The position is responsible for developing and executing supportability roadmaps, coordinating risk mitigation initiatives, establishing governance processes, and driving alignment across global stakeholders. The role focuses on sustaining customer support capabilities throughout the product lifecycle by addressing product, supply chain, manufacturing, and operational risks that may impact long-term serviceability.

Primary Responsibilities

Product Supportability Strategy

• Lead strategic initiatives that improve long-term product and service continuity across the installed base.
• Develop supportability roadmaps aligned with business objectives, customer commitments, and operational requirements.
• Identify supportability risks and drive mitigation plans across product portfolios.
• Partner with division leadership to establish priorities, objectives, and success metrics.

Cross-Functional Program Leadership

• Coordinate complex programs involving Engineering, Supply Chain, Manufacturing, Service, Operations, Legal, and Compliance stakeholders.
• Drive accountability for program deliverables, milestones, risks, and action items.
• Facilitate decision-making and alignment across organizations with competing priorities.
• Escalate issues and resource constraints when necessary.

Supply Chain and Product Risk Mitigation

• Coordinate evaluation and implementation of strategies that improve long-term product supportability and service readiness.
• Partner with stakeholders to assess alternative sourcing, lifecycle risks, product transitions, manufacturing strategies, and service continuity plans.
• Support business resilience initiatives by identifying and reducing potential supportability gaps.

Product Lifecycle Integration

• Integrate supportability requirements into New Product Introduction (NPI) and Product Lifecycle processes.
• Ensure supportability considerations are incorporated into readiness reviews, operational checkpoints, and business planning activities.
• Drive adoption of standardized methodologies, tools, templates, and reporting processes.

Governance and Operational Excellence

• Establish governance frameworks to monitor program health, risks, and progress.
• Develop executive-level metrics, dashboards, and reporting mechanisms.
• Track key performance indicators and identify opportunities for continuous improvement.
• Lead recurring reviews with stakeholders and leadership teams.

Executive Communication

• Present program status, key risks, mitigation strategies, and recommendations to senior leadership.
• Prepare executive summaries and business updates that support strategic decision-making.
• Communicate complex technical and operational topics to diverse audiences.

Key Success Metrics

• Improvement in overall product supportability and service continuity metrics.
• Successful execution of strategic supportability initiatives and roadmaps.
• Reduction of identified supportability risks and operational exposures.
• Effective integration of supportability considerations into lifecycle processes.
• Stakeholder alignment and on-time completion of program deliverables.
• Quality and effectiveness of executive reporting and governance.

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $109,000.00 - $185,300.00 Annually Primary Location: USA-AZ-Phoenix-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.

For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.