Customer Service Engineer

KLA; Taylor (TX); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) with company match

Tuition reimbursement

Job summary

KLA is seeking a Field Service Technician in Taylor, TX to diagnose and repair semiconductor equipment, prepare service reports, and build accurate customer quotes. You will perform preventive maintenance and support CM activities while collaborating with engineers and other teams to improve knowledge and service quality.

The role requires 2+ years in semiconductors or related fields, or a relevant college degree. ASET or BS in engineering is preferred.

Qualifications

• Minimum of 2 years of experience in semiconductor or related field or military service.
• Equivalent college degree.
• Preferred: ASET or BS in Mechanical/Electronics/Engineering Technology or related area

Responsibilities

• Evaluate, analyze, diagnose and troubleshoot technical equipment problems under direction and supervision.
• Prepare Field Service Reports on customer support activity, provide documentation to other functions.
• Prepare quotes for customers based on labor, travel expenses and parts under direction.
• Return parts to distribution center on time.
• Perform PM on assigned products by themselves.
• Carry out CM following POA provided to them.
• Assist other field service and support Install Engineers.
• Contribute to knowledge capture, collaboration and improvement using available systems.
• Communicate with customers on work plan and progress.

Skills

Semiconductor experience

Military service experience

Education

BS in Mechanical Engineering

BS in Electronics/Electrical Engineering

ASET (Associate of Science in Electronics Technology)

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

• 1. Evaluate, analyze, diagnose and troubleshoot technical equipment problems under direction and supervision.
• 2. Prepare Field Service Reports on customer support activity, provide documentation to other supporting functions.
• 3. Prepare quotes for customers based on labor, travel expenses incurred and parts needed under direction and supervision.
• 4. Return parts to distribution center on time
• 5. Perform PM on assigned products by him/herself.
• 6. Carrie out CM following POA provided to them.
• 7. Assist other field service and support Install Engineers.
• 8. Contribute to the Capturing, Collaboration, and Improvement of knowledge using available systems.
• 9. Communicate with customers on work plan and progress.

Minimum Qualifications

Minimum of 2 years of experience in semiconductor or related field/ military service experience OR equivalent college degree

• *Preferred
• ASET (Associate of Science in Electronics Technology),
• BS degree in Mechanical Engineering, Electronics, Electrical Engineering, Engineering Technology or related area

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $29.19 - $49.62 Per HourPrimary Location: USA-TX-Taylor-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews-whether virtual or in person-is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us [email protected] or at [phone] to request accommodation.

For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.