Product Support Technician (customer service and tech skills)

Manchac Technologies; Alexandria (LA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

PTO + 10-12 holidays

Job summary

Manchac Technologies LLC is seeking a detail-oriented individual to provide frontline technical support for pharmacy automation. You will troubleshoot remotely and at customer sites, document case notes, and assist with refresher training. Some travel to customer locations is required.

The role emphasizes strong customer service, mechanical/electrical skills, and proficiency with MS Office. A high school diploma or GED is required, with pharma automation experience a plus.

Qualifications

• High school diploma or GED required.
• Proven customer service experience preferred.
• Mechanical, electrical, or technical skills required.
• Experience with pharmaceutical automation a plus but not required.
• Intermediate or advanced MS Office skills.

Responsibilities

• Provide frontline technical customer support of our pharmacy automation.
• Resolve customer cases in a timely manner through phone support, remote troubleshooting at customer site.
• Document detailed case notes of steps taken and each interaction with customer and/or machine.
• Periodic travel to customer sites to repair machines as well as provide customer refresher training.

Skills

Customer service

Mechanical skills

Electrical skills

MS Office

Education

High school diploma or GED

Tools

DOSIS systems

Job description

At Manchac Technologies we’re redefining what manufacturing excellence looks like. We create cutting-edge automation solutions that simplify complex, error-prone processes in the healthcare industry — and we do it with passion, teamwork, and innovation. As a stable, growth-oriented company, we believe in empowering our people to think creatively, act boldly, and grow alongside our success.

Responsibilities

• Provide frontline technical customer support of our pharmacy automation.
• Resolve customer cases in a timely manner through phone support, remote troubleshooting at customer site.
• Document detailed case notes of steps taken and each interaction with customer and/or machine.
• Periodic travel to customer sites to repair machines as well as provide customer refresher training.

Other Duties

• Follow all related standard work, processes, and procedures, while offering ideas for improvement.
• Maintain current knowledge of company products, services, resources, and processes to effectively respond to customer inquiries andtroubleshoot DOSIS systems.
• Mentor and train other team members as applicable by supervisor.

Why join us

• Company benefits including medical, dental, vision, life, short-term disability, and long-term disability
• PTO time accrual plus 10-12 paid holidays
• IRA with company match
• Stable, employee-focused company that values your contributions and supports your professional growth
• A workplace where you'll have opportunities to give back to the community, celebrate successes, and be recognized for your contributions

Note

The offer will be contingent upon satisfactory completion of a background check and preemployment drug screen.

Manchac is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard for race, color, religion, gender, gender identity, sexual orientation, national origin or citizenship status, age, disability, genetic information or veteran's status.

Requirements

Education & Experience

• High school diploma or GED required
• Proven customer service experience preferred
• Mechanical, electrical, or technical skills required
• Experience with pharmaceutical automation a plus but not required
• Intermediate or advanced MS Office skills

Schedule

• Fulltime position
• Overtime available
• Some travel