Product Support Technician

Raynor Garage Doors; Dixon (IL); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Vision insurance

Health Savings Account (HSA)

Voluntary Life Insurance

Employee Assistance Program

Wellness Program

Paid holidays

Paid time off

Job summary

Raynor Garage Doors in Dixon, Illinois, is seeking a full-time Product Support Technician responsible for answering technical questions and troubleshooting problems with Raynor products. This role includes responding to customer communications and providing technical support for door installations.

The ideal candidate will have a high school diploma and notable communication skills. Benefits include health insurance, 401(k) matching, and paid time off.

Qualifications

• 1-3 years of experience in door installation preferred.
• Work experience with Auto CAD is a plus.

Responsibilities

• Answer technical questions and troubleshoot difficult installations.
• Respond to daily phone calls, faxes, and emails from customers.
• Communicate with general contractors, designers, and architects.

Skills

Working knowledge of Microsoft Office

Quantitative skills and mechanical aptitude

Excellent verbal and written communication skills

Strong problem solving and decision making skills

Education

High School Diploma

Job description

The Product Support Technician will be responsible for answering technical questions from inside and outside the company and troubleshooting field problems with Raynor products

Position Summary / Essential Functions:

• Respond to daily phone calls, faxes and emails from customers, departments within Raynor, and consumers
• Answer technical questions and troubleshoot difficult installations. Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc.
• Understands electrical drawings and schematics
• Communicate with general contractors, designers and architects
• Work with Engineering to develop installation solutions
• Performs other duties as required

Knowledge, skills, abilities, competencies, relevant work experience, licenses, certifications, physical requirements, or screening examinations required:

• Working knowledge of Microsoft Office
• Quantitative skills and mechanical aptitude
• Personal accountability for department/company improvement
• Excellent verbal and written communication skills
• Ability to interact with other departments
• Good organizational skills
• Strong problem solving and decision making skills

Core Values:

• Deliver Service
• Be Positive
• Be a Team Player
• Show Integrity
• Have Grit

Job Type: Full-time / Hourly

Pay: $22.00 – $30.00

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

• 401(k) with company match
• Health insurance
• Vision insurance
• Health Savings Account (HSA)
• Voluntary Life Insurance
• Employee Assistance Program
• Wellness Program
• Paid holidays
• Paid time off

QUALIFICATIONS

Education

Required High School Diploma required.

Experience

Required 1-3 years: Work experience in door installation and Auto CAD is a plus but not required.