Technical Support Technician - Doors & Installations

Raynor Garage Doors; Dixon (IL); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Vision insurance

Health Savings Account (HSA)

Voluntary Life Insurance

Employee Assistance Program

Wellness Program

Paid holidays

Paid time off

Job summary

Raynor Garage Doors in Dixon, Illinois, is seeking a full-time Product Support Technician responsible for answering technical questions and troubleshooting problems with Raynor products. This role includes responding to customer communications and providing technical support for door installations.

The ideal candidate will have a high school diploma and notable communication skills. Benefits include health insurance, 401(k) matching, and paid time off.

Qualifications

• 1-3 years of experience in door installation preferred.
• Work experience with Auto CAD is a plus.

Responsibilities

• Answer technical questions and troubleshoot difficult installations.
• Respond to daily phone calls, faxes, and emails from customers.
• Communicate with general contractors, designers, and architects.

Skills

Working knowledge of Microsoft Office

Quantitative skills and mechanical aptitude

Excellent verbal and written communication skills

Strong problem solving and decision making skills

Education

High School Diploma

Job description

Raynor Garage Doors in Dixon, Illinois, is seeking a full-time Product Support Technician responsible for answering technical questions and troubleshooting problems with Raynor products. This role includes responding to customer communications and providing technical support for door installations.

The ideal candidate will have a high school diploma and notable communication skills. Benefits include health insurance, 401(k) matching, and paid time off.