Product Support Technician

Raynor Garage Doors; Dixon (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Vision insurance

Health Savings Account (HSA)

Voluntary Life Insurance

Employee Assistance Program

Wellness Program

Paid holidays

Paid time off

Job summary

Raynor Garage Doors in Dixon, IL is seeking a full-time installer/technical support specialist to respond to daily inquiries. This on-site role requires strong communication, mechanical aptitude, and the ability to interpret installation details and door specifications.

You will coordinate with customers, contractors and internal teams, provide door information, troubleshoot installations, and assist engineers in developing practical installation solutions.

Qualifications

• Proficient in Microsoft Office and basic computer skills.
• Strong math and mechanical aptitude.
• Excellent verbal and written communication.
• Organized with good time management.
• Able to interact with multiple departments.
• Willingness to learn and adapt.

Responsibilities

• Respond to daily phone calls, faxes and emails from customers and departments.
• Provide door information and troubleshoot installations.
• Read electrical drawings and schematics.
• Communicate with general contractors, designers and architects.
• Collaborate with Engineering to develop installation solutions.
• Perform other duties as required.

Skills

Microsoft Office

Mechanical aptitude

Quantitative skills

Communication

Organizational skills

Cross-department collaboration

Education

High School diploma or equivalent

Tools

AutoCAD

Job description

Raynor Corporate Drive Campus
200 E Corporate Dr
Dixon, IL 61021, USA

• On-site
• Full-Time
• Requisition #: PRODU001288

Description

Position Summary / Essential Functions:

• Respond to daily phone calls, faxes and emails from customers, departments within Raynor, and consumers
• Answer technical questions and troubleshoot difficult installations.Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc.
• Understands electrical drawings and schematics
• Communicate with general contractors, designers and architects
• Work with Engineering to develop installation solutions
• Performs other duties as required

Knowledge, skills, abilities, competencies, relevant work experience, licenses, certifications, physical requirements, or screening examinations required:

• Working knowledge of Microsoft Office
• Quantitative skills and mechanical aptitude
• Personal accountability for department/company improvement
• Excellent verbal and written communication skills
• Ability to interact with other departments
• Good organizational skills
• Strong problem solving and decision making skills

Core Values

• Deliver Service
• Be Positive
• Be a Team Player
• Show Integrity
• Have Grit

Job Type: Full-time / Hourly

Pay: $22.00 - $30.00

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

• 401(k) with company match
• Health insurance
• Vision insurance
• Health Savings Account (HSA)
• Voluntary Life Insurance
• Employee Assistance Program
• Wellness Program
• Paid holidays
• Paid time off

Qualifications

Education

High School or better.

Required

High School or better.

Experience

Preferred

1-3 years: Work experience in door installation and Auto CAD is a plus but not required.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.