On-Site Technical Support & Installations Specialist

Raynor Garage Doors; Dixon (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Vision insurance

Health Savings Account (HSA)

Voluntary Life Insurance

Employee Assistance Program

Wellness Program

Paid holidays

Paid time off

Job summary

Raynor Garage Doors in Dixon, IL is seeking a full-time installer/technical support specialist to respond to daily inquiries. This on-site role requires strong communication, mechanical aptitude, and the ability to interpret installation details and door specifications.

You will coordinate with customers, contractors and internal teams, provide door information, troubleshoot installations, and assist engineers in developing practical installation solutions.

Qualifications

• Proficient in Microsoft Office and basic computer skills.
• Strong math and mechanical aptitude.
• Excellent verbal and written communication.
• Organized with good time management.
• Able to interact with multiple departments.
• Willingness to learn and adapt.

Responsibilities

• Respond to daily phone calls, faxes and emails from customers and departments.
• Provide door information and troubleshoot installations.
• Read electrical drawings and schematics.
• Communicate with general contractors, designers and architects.
• Collaborate with Engineering to develop installation solutions.
• Perform other duties as required.

Skills

Microsoft Office

Mechanical aptitude

Quantitative skills

Communication

Organizational skills

Cross-department collaboration

Education

High School diploma or equivalent

Tools

AutoCAD

Job description

Raynor Garage Doors in Dixon, IL is seeking a full-time installer/technical support specialist to respond to daily inquiries. This on-site role requires strong communication, mechanical aptitude, and the ability to interpret installation details and door specifications.

You will coordinate with customers, contractors and internal teams, provide door information, troubleshoot installations, and assist engineers in developing practical installation solutions.