Product Support Team Lead

Lippert; Eau Claire (WI); Presencial; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

Lippert in Eau Claire, WI is seeking a Product Support Team Lead to guide the Product Support team and coordinate with Engineering, Quality, and other departments. You will coach staff, support onboarding, and provide first-response technical help to customers.

You will troubleshoot product installations, document issues, and drive improvements while ensuring customer satisfaction and timely updates on product changes.

Formación

• Work Experience: 3 years of experience in Customer Relations or automotive service field.
• Education: High School Diploma or GED.
• Computer Skills: Microsoft Office and AS400.
• Communication Skills: Ability to troubleshoot customer issues and communicate effectively.
• Physical Environment: Normal office environment.

Responsabilidades

• Provide leadership, coaching, and support to Product Support team members.
• Assist with training and onboarding of new team members.
• Provide first-response technical support to customer issues.
• Answer customer product questions through product knowledge and catalogs.
• Troubleshoot installation of products.
• Ensure issues are addressed, resolved, and documented.
• Actively raise issues and recommend improvements to Engineering and Quality.
• Coordinate communication of product updates and design changes.
• Assist with workload balancing and escalation management.
• Prepare and attend industry trade shows.

Conocimientos

Customer relations

Automotive service

Communication

Educación

High School Diploma or GED

Herramientas

Microsoft Office

AS400

Descripción del empleo

Overview

Join the Lippert Team

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Product Support -Team Lead

As a Product Support Team Lead, you will provide leadership and day-to-day guidance for the Product Support team while continuing to support customers regarding technical aspects of the organization’s products and services. This role is responsible for assisting with team development, coaching, workload coordination, communication of product updates, and serving as a key liaison between Product Support, Engineering, Quality, and other departments. The Team Lead will support customer satisfaction, facilitate process improvements, and help ensure team performance objectives are achieved.

Responsibilities

Provide leadership, coaching, and support to Product Support team members.

Assist with training and onboarding of new team members.Provide first-response technical support to customer issues.Answer customer product questions through product knowledge and catalogs.Troubleshoot installation of products.Ensure issues are addressed, resolved, and documented.Actively raise issues and recommend improvements to Engineering and Quality.Coordinate communication of product updates and design changes.

Assist with workload balancing and escalation management.Prepare and attend industry trade shows.

Qualifications:

Work Experience: 3 years of experience in Customer Relations or automotive service field.Education: High School Diploma or GED.Computer Skills: Microsoft Office and AS400.Communication Skills: Ability to troubleshoot customer issues and communicate effectively.Physical Environment: Normal office environment.

Work Authorization/Security Clearance:

Must be legally authorized to work in the United States.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

• - A unique, inclusive and supportive company culture.
• - Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
• - Fair and competitive compensation.
• - Career development and mentoring and opportunities to grow.
• - Holiday, personal and vacation days.

Pay Group : AAP/EEO Statement

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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