Product Support Specialist II: Integrations & Training

NISC; Atlanta (GA); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental and Vision

HSA with $100 monthly

Wellness rewards program

401(k) match

Paid time off and holidays

Job summary

NISC, a leader in enterprise software for utilities, is seeking a Product Support Specialist II in Atlanta. You will resolve basic to moderately complex technical issues, train users, and collaborate with product teams to enhance the Member experience.

Ideal candidates bring 4+ years of technical support experience, strong communication skills, and proficiency with CRM and help desk tools. Hybrid work with in-office days is available.

Qualifications

• 4+ years of relevant experience in a technical support role.
• Strong written and verbal communication skills for phone, email, and virtual platforms.
• Experience troubleshooting and supporting software applications and database-driven solutions.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
• Experience utilizing help desk software, CRM systems, and other customer support technologies.

Responsibilities

• Provide product support via telephone, email, chat, and other channels.
• Identify issues, research solutions, and guide Members through corrective actions.
• Document software issues through case management and information gathering.
• Escalate complex issues to senior team members or management.
• Train Members and end users using webinars and online presentations.
• Assist Members with software configuration aligned to their business objectives.
• Collaborate with cross-functional teams to resolve customer concerns.

Skills

Technical support

Customer service

Communication skills

Analytical thinking

Time management

Training delivery

Education

Bachelor's degree in IT/IS/CS

Tools

CRM systems

Help desk software

Microsoft Office

Job description

NISC, a leader in enterprise software for utilities, is seeking a Product Support Specialist II in Atlanta. You will resolve basic to moderately complex technical issues, train users, and collaborate with product teams to enhance the Member experience.

Ideal candidates bring 4+ years of technical support experience, strong communication skills, and proficiency with CRM and help desk tools. Hybrid work with in-office days is available.