Product Support Pro — Third-Party Integrations

National Information Solutions Cooperative (NISC); Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

HSA Contributions

Dependent Care FSA

Life Insurance

Disability Insurance

401(k) Match

Education Assistance

Paid Holidays

PTO

Wellness Rewards

Job summary

National Information Solutions Cooperative (NISC) in Atlanta, GA, is seeking a Product Support Specialist II for Third Party Integrations within our utility software family. You will resolve basic to moderately complex technical issues via calls, email, and chat, serve as a first line of support, and help onboard and train Members.

The role emphasizes product configuration, documenting issues, collaborating with cross-functional teams, and leveraging AI tools to boost productivity.

Qualifications

• > 4+ years of experience in a technical support role.

Responsibilities

• Provide product support via telephone, email, chat and other channels.
• Research solutions and guide Members through corrective actions.
• Document software issues and maintain case records.
• Escalate complex issues to senior staff when needed.
• Test software changes and provide routine fixes.
• Deliver training to Members and end users.
• Assist Members with software configuration aligned to business goals.
• Communicate product information clearly to technical and non-technical audiences.
• Collaborate with cross-functional teams to resolve issues and improve service.
• Leverage AI tools to boost productivity and problem-solving.

Skills

Communication skills

Software troubleshooting

CRM systems

Help desk software

Database solutions

Microsoft Office

Technical documentation

Problem solving

Training delivery

Cross-functional teamwork

Education

Bachelor’s degree in IT / MIS / CS

Job description

National Information Solutions Cooperative (NISC) in Atlanta, GA, is seeking a Product Support Specialist II for Third Party Integrations within our utility software family. You will resolve basic to moderately complex technical issues via calls, email, and chat, serve as a first line of support, and help onboard and train Members.

The role emphasizes product configuration, documenting issues, collaborating with cross-functional teams, and leveraging AI tools to boost productivity.