Product Support Specialist

Nymbus; United States; Remote; USD 55,000 - 70,000; Full time

Job summary

A leading technology company is seeking a Product Support Specialist to enhance client satisfaction by providing exceptional support for banking products. This fully remote role involves troubleshooting, documentation, and continuous process improvement, ensuring clients receive timely and effective assistance.

Benefits

Annual bonus and equity options

100% Fully Remote

Robust 401(k) with company match

Health, Dental, and Vision insurance

Flexible Paid Time Off

Qualifications

• 3+ years in a banking product support role within the fintech industry.
• Familiarity with financial systems and related technologies is a plus.

Responsibilities

• Oversee and monitor queues, file transfers, and statement reviews.
• Diagnose and resolve issues by replicating problems and collecting logs.
• Create and maintain troubleshooting guides and knowledge base articles.

Skills

Communication

Problem-Solving

Customer Focus

Team Player

Education

Bachelor's degree in Business Administration

Bachelor's degree in Information Technology

Job description

Join to apply for the Product Support Specialist role at Nymbus.

At Nymbus, we're revolutionizing banking technology. Our award-winning modern core platform and cloud-based solutions help financial institutions modernize, scale, and succeed. As part of our team, you'll be at the forefront of innovation, driving change and delivering exceptional client experiences.

About the Role

We are seeking a Product Support Specialist to support our clients. You will play a crucial role in ensuring client success and satisfaction by providing support for our banking products, working closely with clients and Product Support Analysts.

Key Responsibilities

• Customer Support: Oversee and monitor queues, file transfers, statement review to ensure accurate processing, timely delivery, user maintenance, and compliance within service levels.
• Troubleshooting: Diagnose and resolve issues by replicating problems and collecting logs. Collaborate with support analysts to escalate and resolve critical issues.
• Product Knowledge: Understand our banking products and stay updated on new features and enhancements.
• Documentation: Create and maintain troubleshooting guides, FAQs, and knowledge base articles to empower customers and internal teams.
• Process Improvement: Continuously seek opportunities to improve support processes, tools, and workflows for increased efficiency.

Requirements

• Education: Bachelor's degree in Business Administration, Information Technology, or related field, or equivalent work experience.
• Experience: 3+ years in a banking product support role within the fintech industry. Banking experience is preferred.
• Technical Skills: Familiarity with financial systems and related technologies is a plus.
• Communication: Excellent verbal and written skills.
• Problem-Solving: Strong analytical skills with creative problem-solving abilities.
• Customer Focus: Passion for delivering exceptional service.
• Team Player: Ability to work collaboratively and build positive relationships.

Salary & Benefits

• $55,000 - $70,000 annually
• Annual bonus and equity options
• 100% Fully Remote
• Robust 401(k) with company match
• Health, Dental, and Vision insurance (Nymbus covers 100% of basic dental premiums)
• Flexible Paid Time Off

Ready to join? Watch our introductory video to learn more about us and our collaborative culture!

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industries: Technology, Information, Internet