Product Support Specialist

Herc Rentals; Town of Florida (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Life and disability insurance

401(k) with company match

Paid Time Off

Job summary

Herc Rentals is seeking a Product Support Specialist to administer manufacturer warranty claims for Herc-owned equipment. You will review work orders, submit claims, monitor dispositions, and collaborate with manufacturers to minimize downtime and maximize warranty recovery.

Preferred candidates hold a Bachelor's degree or technical certifications, with at least one year in an office role. Fleet or maintenance experience is a plus, and proficiency in Oracle/Counter software and Excel is valued.

Qualifications

• Bachelor’s degree preferred; technical training also valued.
• Minimum 1 year of office or administrative experience.
• Fleet or maintenance service experience preferred.
• Experience with Oracle or Counter software is a plus.

Responsibilities

• Review work orders to determine warranty eligibility and goodwill or extended warranty.
• Submit warranty claims accurately and timely through warranty systems.
• Monitor and manage open warranty claims for disposition and reimbursement.
• Negotiate additional warranty coverage with manufacturer representatives.
• Provide ongoing support to branch technicians and management to reduce downtime.
• Ensure all warranty claims are submitted within 30 days of receipt.
• Identify and resolve aged warranty claims, closing or disposing within 90 days.
• Review and submit warranty claims for work orders received in the current month.

Skills

Software proficiency

Electrical systems

Oracle/Counter

Excel formulas

Time management

Attention to detail

Communication skills

Teamwork

Education

Bachelor's degree preferred

Technical schooling/certifications preferred

Tools

Oracle

Counter

Microsoft Office

Job description

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

Job Purpose

The Product Support Specialist is responsible for administering manufacturer warranty claims for Herc‑owned equipment. This role evaluates equipment failures to determine warranty eligibility, submits and manages claims in accordance with manufacturer requirements, and tracks reimbursement through completion. The specialist works independently once trained and serves as a key liaison between Herc branch personnel and equipment manufacturers to minimize equipment downtime and maximize warranty recovery.

What you will do…

• Review work orders to determine whether equipment failures fall within manufacturer warranty guidelines or qualify for goodwill or extended warranty consideration.
• Submit warranty claims accurately and timely through manufacturer warranty systems and portals.
• Monitor and manage open warranty claims to ensure proper disposition, reimbursement, and processing by Accounting.
• Work directly with manufacturer representatives to negotiate additional warranty coverage for repetitive failures or failures occurring shortly outside standard warranty periods.
• Provide ongoing support to branch technicians and management to reduce equipment downtime for assigned manufacturers.
• Ensure all warranty claims are submitted within 30 days of receipt.
• Identify and resolve aged warranty claims, ensuring claims are closed or disposed of within 90 days.
• Review and submit all warranty claims related to work orders received during the current month.

Requirements

• Bachelor’s degree preferred.
• Technical schooling and/or relevant certifications preferred.
• Minimum of 1 year of office or administrative experience.
• Fleet experience preferred.
• Maintenance or equipment service experience preferred.

Skills

• Mid to advanced proficiency with computer software applications.
• Strong working knowledge of electrical and mechanical systems.
• Experience with Oracle and/or Counter software is a plus.
• Proficiency in Microsoft Office, with strong emphasis on Excel (including formulas).
• Ability to prioritize work and manage multiple tasks with minimal supervision.
• Strong attention to detail and organizational skills.
• Excellent verbal, written, and interpersonal communication skills.
• Proven ability to work both independently and collaboratively within a team environment.

Req #: 71166

Pay Range: $65,000 - $75,000

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program

Building Your Financial Future

• 401(k) plan with company match
• Employee Stock Purchase Program

Life & Work Harmony

• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave.
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

Protecting You & Your Family

• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non‑merit factors.