Product Support Specialist

ECLARO; Piscataway Township (NJ); On-site; USD 110,000 - 140,000; Full time

Job summary

ECLARO's client in FinTech seeks a CCP Central Product Specialist for NAM, based in New Jersey. You will act as the regional CCP product expert for client implementations, translating needs into CCP configurations and driving alignment with global standards.

You will collaborate with Global CCP Central, regional teams, and developers to create specs, write JIRA issues, and support onboarding. Strong stakeholder management and Derivatives knowledge are essential.

Qualifications

• Strong experience in CCP (Central Counterparty Clearing) products and post-trade workflows.
• 5 to 10 years hands on experience of analyzing and adapting to CCP features and processes at a Clearing Member or Software Vendor.
• Experience in handling collateral in derivatives or CCP funding.
• Experience creating detailed documented JIRAs and interacting with software development teams to completion.
• Proven track record supporting or leading client implementations in financial services.
• Solid understanding of derivatives clearing, margining, and collateral management.
• Experience working in a global organization with cross-regional collaboration.
• Ability to translate complex product concepts into practical implementation requirements.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on accuracy and quality.
• Ability to operate in a fast-paced, matrixed environment.
• Proactive, solutions-driven mindset with strong ownership.

Responsibilities

• Act as the primary CCP product representative for NAM client implementations.
• Create detailed Specs/JIRAs for new features and work with developers to delivery and testing.
• Provide detailed product guidance and requirements into implementation projects.
• Translate client needs into CCP product configurations and identify gaps.
• Partner with implementation and onboarding teams for accurate product setup.
• Review CCP-related deliverables, workflows, and configuration outputs.
• Collaborate with Global Head to evolve the global CCP product.
• Provide structured feedback from NAM implementations to inform direction.
• Identify regional trends and requirements to influence enhancements.
• Support globally consistent, scalable CCP offerings.
• Serve as NAM CCP SME and support client-facing teams.
• Address product queries and clarifications for internal stakeholders and clients.
• Ensure consistent interpretation of CCP capabilities across engagements.
• Ensure NAM implementations follow global standards and best practices.
• Escalate regional gaps or enhancement opportunities.
• Assist in resolving client escalations for regional implementations.
• Identify opportunities to streamline CCP implementation processes.
• Develop standardized templates, playbooks, and best practices.
• Promote scalable, repeatable implementation approaches.
• Collaborate with Client Implementation & Onboarding, Product Management, and Ops/Tech teams.

Skills

CCP products & post-trade workflows

CCP features & processes

Collateral management

JIRA usage

Client implementations

Derivatives clearing

Global collaboration

Requirements translation

Stakeholder management

Analytical skills

Attention to detail

Fast-paced environment

Ownership

Tools

JIRA

Job description

Our client, a rapidly growing FinTech, is looking for a product support specialist to join their CCP Product team in NJ.

The CCP Central Product Specialist (NAM) will serve as a key regional extension of the global CCP Central function, responsible for delivering product expertise and structured input into North American (NAM)-based client implementations.

In addition to supporting regional delivery, the role plays an active part in delivering the global CCP product strategy set by the Global Head of CCP Central. This includes contributing insights from North American implementations, influencing product priorities, and helping ensure that the global product framework reflects regional client needs.

Key Responsibilities

1. Product Input into Client Implementations (Core Focus)

• Act as the primary CCP product representative for North American client implementations.
• Create their own detailed Specs / JIRAs for new features agreed to be added to the global product and work closely with the development teams to successfully delivery and testing
• Provide detailed product guidance and requirements into implementation projects, ensuring alignment with global CCP standards.
• Translate client needs into CCP product configurations, identifying gaps and proposing solutions where necessary.
• Partner with implementation and onboarding teams to ensure accurate and efficient product setup.
• Review and validate CCP-related deliverables, including workflows, documentation, and configuration outputs.

2. Contribution to Global Product

• Work closely with the Global Head of CCP Central to contribute to the evolution of the global CCP product
• Provide structured feedback and insights from NAM client implementations to inform product direction and prioritization.
• Identify regional trends, client requirements, and recurring challenges to influence global product enhancements.
• Support the development of globally consistent, scalable CCP product offerings.

3. Regional Product Expertise & Support

• Serve as the local subject matter expert (SME) for CCP products within the NAM region.
• Support client-facing teams with product knowledge during pre-implementation and onboarding phases.
• Address product-related queries and provide clarifications to internal stakeholders and clients.
• Ensure consistent interpretation and application of CCP product capabilities across regional engagements.

4. Global-Regional Alignment

• Ensure NAM implementations adhere to global product standards, governance, and best practices.
• Escalate regional product gaps, inefficiencies, or enhancement opportunities in a structured manner.
• Provide assistance in resolving Client escalations for regional client implementations and outside of UK hours for global implementation.
• Identify opportunities to streamline implementation processes related to CCP products.
• Contribute to the development of standardized templates, playbooks, and best practices.
• Promote scalable and repeatable implementation approaches across the region.

6. Stakeholder Collaboration

• Work closely with:
• Client Implementation & Onboarding teams
• Product Management
• Operations & Technology teams
• Facilitate clear communication with regional stakeholders to ensure alignment and delivery success.

Qualifications & Experience

• Strong experience in CCP (Central Counterparty Clearing) products and post-trade workflows.
• 5 to 10 years hands on experience of analyzing and adapting to CCP features and processes at a Clearing Member or Software Vendor
• Experience in handling collateral in derivatives or CCP funding
• Experience creating detailed documented JIRAs and interacting with software development teams to completion
• Proven track record supporting or leading client implementations in financial services.
• Solid understanding of derivatives clearing, margining, and collateral management.
• Experience working in a global organization with cross-regional collaboration.
• Ability to translate complex product concepts into practical implementation requirements.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on accuracy and quality.
• Ability to operate in a fast-paced, matrixed environment.
• Proactive, solutions-driven mindset with strong ownership.

Key Relationships

• Global Head of CCP Central (direct reporting line)
• Regional Implementation Leads (NAM)
• Regional Operations & Technology Partners

Success Measures

• Quality and timeliness of CCP product input into client implementations.
• Measurable contribution to global CCP product enhancements.
• Alignment of NAM implementations with global CCP standards.
• Reduction in implementation errors or rework related to product gaps.
• Positive feedback from internal stakeholders and clients.

Additional Notes

• Role is based in New Jersey with regular interaction with global teams, particularly in London.
• May require occasional travel within North America
• 5+ years of work experience with Clearing Houses
• 3+ years of work experience with Software Documentation
• 3+ years of work experience with Collateral Management

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.